Additionally, the Online Dispute Resolution (ODR) platform can provide further alternative dispute resolution services within the EU. More information is available HERE.
Additionally, the Online Dispute Resolution (ODR) platform can provide further alternative dispute resolution services within the EU. More information is available HERE.
c. Any evidence of syndicate gameplay or collusive betting will be deemed a breach of the Terms and Conditions. Energy reserves the right to:
1. Withhold winnings until investigations into all linked accounts have been fully completed.
2. Void winnings or bonuses derived from such activities.
3. Suspend or permanently close accounts involved in collusive or syndicate behaviour.
4. Confiscate any remaining account balances in cases where collusion or organised betting is confirmed.
Syndicate Gameplay and Collusive Betting includes but is not limited to:
a. Organised Betting: coordinated gameplay or wagering by two or more users who have a prearranged agreement to participate collectively in the same game or agree to take certain actions with other participants to manipulate the outcome, achieve unfair winnings or otherwise distort the integrity of the game.
b. Similar Deposit Patterns: Instances where multiple accounts display identical or similar deposit behaviour in a manner suggestive of coordinated efforts.
c. Game Targeting: Playing the same games or applying identical betting patterns as part of an organised strategy.
Monitoring and Detection:
a. Energy reserves the right to monitor all gameplay activity, including betting patterns, spin timing, play frequency, and account behaviour to detect any irregularities that may suggest coordinated activity between players.
b. Automated systems may be employed to track betting patterns and player behaviours that indicate potential collusion or syndicate activity. If any such behaviour is detected, Energy reserves the right to investigate and take appropriate action, including blocking accounts or voiding winnings.
a."Energy" in these terms and conditions refers to Probe Investments Ltd, a company incorporated in Malta, having the following registered address: Probe Investments LTD. Suite 109, Level 4, Sir William Reid Street,Gzira, GZR1033, Malta
a."Energy" in these terms and conditions refers to Probe Investments Ltd, a company incorporated in Malta, having the following registered address: No. 2, TRIQ GERALDU FARRUGIA, ZEBBUG, ZBG 4351, Malta
I. Energy is operated by Probe Investments Limited which is registered under the laws of the European Union member state of Malta. It has registration number C51749, with trading address at Suite 109, Level 4, Sir William Reid Street, Gzira, GZR1033, Malta.
I. Energy is operated by Probe Investments Limited which is registered under the laws of the European Union member state of Malta. It has registration number C51749, with trading address at No. 2, TRIQ GERALDU FARRUGIA, ZEBBUG, ZBG 4351, Malta
c.You guarantee at all times not to be a resident of the "Excluded Countries": Australia, Belarus, Belgium, Curacao, Democratic People's Republic of Korea, Ethiopia, France (including all french overseas territories), Germany, Hong Kong, Iran, Iraq, Israel, Italy, Netherlands, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Syria, Trinidad & Tobago, Turkey, Tunisia, Ukraine, the United Kingdom, the United States, Yemen and/or restricted by limited legal capacity.
c.You guarantee at all times not to be a resident of the "Excluded Countries": Australia, Belarus, Belgium, Brazil, Curacao, Democratic People's Republic of Korea, Ethiopia, France (including all french overseas territories), Germany, Hong Kong, Iran, Iraq, Israel, Italy, Netherlands, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Syria, Trinidad & Tobago, Turkey, Tunisia, Ukraine, the United Kingdom, the United States, Yemen and/or restricted by limited legal capacity.
The complaints placed via social media are not to be considered as an official complaint.
The complaints placed via social media are not to be considered as an official complaint.The complaints received in form of a multi media message (MMS) that are sent to an official customer support email address will not be considered as official complaints.
l. At least one real money deposit must be made and wagered before the first withdrawal can be processed.
If you have signed up to services offered by us, we may send you direct marketing in relation to other services offered by us or our Group, provided that you have given your consent to receive such marketing.
If you have signed up to services offered by us, we may send you direct marketing in relation to other services offered by us or our Group or other casino providers, provided that you have given your consent to receive such marketing.
f. To verify the player's identity, the following documentation is accepted: driving license, passport or EEA/EU member state identity card. Please be advised that all aforementioned documents must be valid and submitted as coloured scans; copies in black and white are not accepted. To verify the player's place of residence, the following documents will be accepted as proof of address (POA): utility bill (gas, electric, satellite television, landline phone bill) or bank statements issued within the last 6 months.
f. To verify the player's identity, the following documentation is accepted: driving license, passport or EEA/EU member state identity card. Please be advised that all aforementioned documents must be valid and submitted as coloured scans; copies in black and white are not accepted. To verify the player's place of residence, the following documents will be accepted as proof of address (POA): utility bill (gas, electric, satellite television, landline phone bill) or bank statements issued within the last 6 months. A mobile phone bill will not be accepted.
1.We strive to ensure that all players are informed of our final decision and receive guidance on filing an official dispute to a registered Alternative Dispute Resolution Body, also known as an 'ADR'. An 'ADR' is an independent third party which mediates disputes and assesses all information provided by both parties to issue an impartial decision on the matter. The eCommerce and Online Gaming Regulation and Assurance (eCOGRA) and The POGG ADRs are authorised entities for Energy complaints. You can find additional information and submit a complaint to ThePOGG here: https://thepogg.com/all-complaints/.
For cases involving amounts under €5,000, Energy will honour the binding decisions made by eCOGRA or The POGG upon your acceptance.In cases surpassing €5,000, the decisions of eCOGRA or The POGG won't be binding unless accepted by Energy.
Users also have the option to utilize ADR services as an arbitrator. However, if ADR assumes the role of the arbitrator, the decisions made by eCOGRA or the POGG will not be binding.
1. We strive to ensure that all players are informed of our final decision and receive guidance on filing an official dispute to a registered Alternative Dispute Resolution Body, also known as an 'ADR'. An 'ADR' is an independent third party which mediates disputes and assesses all information provided by both parties to issue an impartial decision on the matter. The eCommerce and Online Gaming Regulation and Assurance (eCOGRA) and CasinoReviews.com ADRs are authorised entities for Energy complaints.The form for the eCOGRA ADR service is available here: https://ecogra.org/forms/adr-dispute-step-1. You can find additional information and submit a complaint to CasinoReviews.com: https://casinoreviews.com/complaints. For cases involving amounts under €5,000, Energy will honour the binding decisions made by eCOGRA or CasinoReviews.com upon your acceptance. In cases surpassing €5,000, the decisions of eCOGRA or CasinoReviews.com won't be binding unless accepted by Energy. Users also have the option to utilize ADR services as an arbitrator. However, if ADR assumes the role of the arbitrator, the decisions made by eCOGRA or the CasinoReviews.com will not be binding.
If the user still feels that their complaint has not been resolved to their satisfaction, or is of responsible gambling nature and cannot be resolved through an ADR service, they can contact the Malta Gaming Authority (MGA) through the following link HTTPS://WWW.MGA.ORG.MT/SUPPORT/ONLINE-GAMING-SUPPORT/ to dispute it.
We are committed to maintaining a safe and respectful online environment for all our users. If you come across any content on our platform that you believe to be illegal or in violation of our community guidelines, we encourage you to report it promptly to complaints@energycasino.com Please include the following details along with Your report: A clear description of the content in question. The specific location or link to the content. Any additional information that may assist us in our investigation.
n. Should there be any discrepancy between the terms and conditions in the English language version and versions in any other language, the English version will supersede. The prevailing language in case of interpretation will be the English language. All language versions of the terms and conditions will reflect the same principles.
n. Energy's Terms and Conditions are available in different languages, and all clauses with no exceptions are included in each version. In the case of any conflict with any other language versions, the version which is most beneficial to the player will prevail.
c. Energy reserves the right to terminate events or games without prior notice, whenever it deems necessary and/or due to errors in the software or games which cause games to work incorrectly or malfunction.
c. Energy reserves the right to terminate events or games including ones which have already commenced without prior notice, whenever it deems necessary and/or due to errors in the software or games which cause games to work incorrectly or malfunction.
f. To verify the player's identity, the following documentation is accepted: driving license, passport or EEA/EU member state identity card. Please be advised that all aforementioned documents must be valid and submitted as coloured scans; copies in black and white are not accepted. To verify the player's place of residence, the following documents will be accepted as proof of address (POA): utility bill (gas, electric, satellite television, landline phone bill) or bank statements issued within the last 6 months. A mobile phone bill will not be accepted.
f. To verify the player's identity, the following documentation is accepted: driving license, passport or EEA/EU member state identity card. Please be advised that all aforementioned documents must be valid and submitted as coloured scans; copies in black and white are not accepted. To verify the player's place of residence, the following documents will be accepted as proof of address (POA): utility bill (gas, electric, satellite television, landline phone bill) or bank statements issued within the last 6 months.
c. Withdrawals of winnings, or parts thereof, will be paid out upon request by the player. The minimum withdrawal amount may range between €10 and €20 (or currency equivalent), depending on the player’s jurisdiction and selected currency. In case of account closure, the player has the right to withdraw the balance in full, regardless of the amount. Please be informed that a ten per cent (10%) administrative charge, with a minimum fee of €10 (or equivalent in another currency) will be applied. The maximum withdrawal amount is determined by the chosen payment method.
c. Withdrawals of winnings, or parts thereof, will be paid out upon request by the player. The minimum withdrawal amount may range between €10 and €20 (or currency equivalent), depending on the player’s jurisdiction and selected currency. In case of account closure, the player has the right to withdraw the balance in full, regardless of the amount. Please be informed that a ten per cent (10%) administrative charge, with a minimum fee of €10 (or equivalent in another currency at daily exchange rate) will be applied. The maximum withdrawal amount is determined by the chosen payment method.
k. Funds cannot be withdrawn from a user's account unless those same funds have been wagered at least once. Please be informed that a ten per cent (10%) administrative charge, with a minimum fee of €10 (or equivalent in another currency) from the last deposit, may be applied for payout requests referring to amounts deposited with Energy which have not been used at least once for playing. Before such payout can be approved, it has to be assessed and confirmed by the Payments Department.
k. Funds cannot be withdrawn from a user's account unless those same funds have been wagered at least once. Please be informed that a ten per cent (10%) administrative charge, with a minimum fee of €10 (or equivalent in another currency at daily rate) from the last deposit, may be applied for payout requests referring to amounts deposited with Energy which have not been used at least once for playing. Before such payout can be approved, it has to be assessed and confirmed by the Payments Department.
f. Please be informed that an administrative charge of five per cent (5%), with a minimum fee of €10 (or equivalent in another currency), will be applied on the remaining balance if the player does not complete the required KYC within 30 days.
f. Please be informed that an administrative charge of five per cent (5%), with a minimum fee of €10 (or equivalent in another currency at daily exchange rate), will be applied on the remaining balance if the player does not complete the required KYC within 30 days.
b. No person shall abuse this website for money laundering. Energy may employ best-practice anti-money laundering (AML) procedures. Energy is responsible for employing and maintaining various anti-money laundering (AML) best practices and procedures; therefore, all transactions, regardless of the amount, must remain under constant monitoring.
b. No person shall abuse this website for money laundering and it is unlawful to deposit money which consists of the proceeds of criminal activities. Energy may employ best-practice anti-money laundering (AML) procedures. Energy is responsible for employing and maintaining various anti-money laundering (AML) best practices and procedures; therefore, all transactions, regardless of the amount, must remain under constant monitoring.
c. Once an account becomes an Inactive Account, Energy will charge five (5) EUR or equivalent in account currency: 5 GBP, 5 USD, 5 CAD, 5 NZD, 25 PLN, 25 BRL, 50 NOK, 400 RUB, 400 INR, 1500 HUF, 1250 JPY, 5000 CLP, 25 SOL, 100 ZAR, 150,000 VND every 30 days as an administrative fee to your account, as long as there is a positive balance
c. Once an account becomes an Inactive Account, Energy will charge five (5) EUR (or equivalent in account currency at daily rate) every 30 days as an administrative fee to your account, as long as there is a positive balance.
1. Energy is committed to providing the best quality of support for our players.
We continue to improve our service by listening and responding to our users and responding positively to complaints. However, we do admit that reaching a fair outcome - as perceived by the user - in all cases, is not always possible.Therefore, if a user feels that their case might need further escalation, they should contact our customer support agents by email at support@energycasino.com.
Energy customer care representatives shall acknowledge the receipt of the complaint to the user in a maximum period of 3 working days. Our agents are also available on live chat to ensure that making a complaint is as accessible as possible. The "Support" section on our website is there to assist the player in selecting the most appropriate communication channel to reach customer support.
1. Energy is committed to providing the best quality of support for our players.
We continue to improve our service by listening and responding to our users and responding positively to complaints. However, we do admit that reaching a fair outcome - as perceived by the user - in all cases, is not always possible. Therefore, if a user feels that their case might need further escalation, they should contact our customer support agents by email at support@energycasino.com.
Energy's customer care representatives will acknowledge the receipt of the complaint and strive to communicate the outcome to the user within a maximum of 10 days. In cases where the complaint involves complex aspects and is in accordance with applicable regulations, an extension of up to 10 additional days may be required. Our agents are also available on live chat to ensure that making a complaint is as accessible as possible. The "Support" section on our website is there to assist the player in selecting the most appropriate communication channel to reach customer support.
2. Please be advised that complaints placed via social media will not be considered as an official complaint.
For the user's protection, and to ensure the best possible service, telephone conversations and other relevant communication between the user and Energy may be recorded and/or monitored.
Please note that while Energy is the operator offering the games to the user, Energy has not supplied or developed the games. Therefore, Energy does not have ownership of, nor responsibility for, such games. Any queries or complaints relating to the functioning of the games will be forwarded to and addressed by, the relevant licensing authority in relation to that specific game.
2. Please be advised that complaints placed via social media will not be considered as an official complaint. To safeguard the user's interests and ensure the highest quality of service, please note that telephone calls and any relevant communications between you and Energy may be recorded and/or monitored.
Please note that while Energy is the operator offering the games to the user, Energy has not supplied or developed the games. Therefore, Energy does not have ownership of, nor responsibility for, such games.
Any queries or complaints relating to the functioning of the games will be forwarded to and addressed by, the relevant licensing authority in relation to that specific game.
3. To enable Energy to deal with the user's complaint in the shortest possible time frame, the complaint must contain clear information about the identity of the user (name, surname, registered email and residential address) as well as all relevant details about the case (the name of the game, the time and date of the incident and a detailed explanation).
The customer support managers (or other managers, if necessary) assigned to the escalated case will commit to their best efforts to promptly resolve a reported matter internally. The whole complaint process should take no more than eight weeks to be assessed and responded to.
An informal approach is appropriate when it can be achieved, but if concerns cannot be satisfactorily resolved informally, then the formal complaints procedure should be followed.
We strive to ensure that all players are informed of our final decision and receive guidance on filing an official dispute to a registered Alternative Dispute Resolution Body, also known as an 'ADR'. An 'ADR' is an independent third party which mediates disputes and assesses all information provided by both parties to issue an impartial decision on the matter. The eCommerce and Online Gaming Regulation and Assurance (eCOGRA) and ThePOGG ADRs are authorised entities for Energy complaints.
3. To enable Energy to deal with the user's complaint in the shortest possible time frame, the complaint must contain clear information about the identity of the user (name, surname, registered email and residential address) as well as all relevant details about the case (the name of the game, the time and date of the incident and a detailed explanation).
We strive to ensure that all players are informed of our final decision and receive guidance on filing an official dispute to a registered Alternative Dispute Resolution Body, also known as an 'ADR'. An 'ADR' is an independent third party which mediates disputes and assesses all information provided by both parties to issue an impartial decision on the matter. The eCommerce and Online Gaming Regulation and Assurance (eCOGRA) and The POGG ADRs are authorised entities for Energy complaints.
4. The form for the eCOGRA ADR service is available here: https://ecogra.org/forms/adr-dispute-step-1.
You can find additional information and submit a complaint to ThePOGG here: https://thepogg.com/all-complaints/.
Additionally, the Online Dispute Resolution (ODR) platform can provide further alternative dispute resolution services within the EU. More information is available here: http://ec.europa.eu/odr.
If the user still feels that their complaint has not been resolved to their satisfaction, or is of responsible gambling nature and cannot be resolved through an ADR service, they can contact the Malta Gaming Authority (MGA) through the following link https://www.mga.org.mt/support/online-gaming-support/ to dispute it.
Furthermore, please be advised that any user has the right to bring proceedings against an operator to any court of competent jurisdiction.
If there are any concerns that the user would like to raise with us or would like our assistance with, please do not hesitate to let us know. Our professional and friendly customer representatives are always here to help.
4. The form for the eCOGRA ADR service is available here: https://ecogra.org/forms/adr-dispute-step-1.
You can find additional information and submit a complaint to ThePOGG here: https://thepogg.com/all-complaints/.
For cases involving amounts under €5000, Energy will honour the binding decisions made by eCOGRA or The POGG upon your acceptance.
In cases surpassing €5000, the decisions of eCOGRA or The POGG won't be binding unless accepted by Energy.
Users also have the option to utilize ADR services as an arbitrator. However, if ADR assumes the role of the arbitrator, the decisions made by eCOGRA or the POGG will not be binding.
Additionally, the Online Dispute Resolution (ODR) platform can provide further alternative dispute resolution services within the EU. More information is available HERE.
Please keep in mind that every user maintains the full right to commence legal action against an operator, within the exclusive jurisdiction of the Maltese courts, irrespective of their satisfaction with the ADR decision.
If the user still feels that their complaint has not been resolved to their satisfaction, or is of responsible gambling nature and cannot be resolved through an ADR service, they can contact the Malta Gaming Authority (MGA) through the following link HTTPS://WWW.MGA.ORG.MT/SUPPORT/ONLINE-GAMING-SUPPORT/ to dispute it.
If there are any concerns that you would like to raise or need our assistance with, please do not hesitate to let us know. Our professional and friendly Customer Service representatives are always here to help.
1. In its everyday business operations, Energy makes use of a variety of data about identifiable individuals, including data about you. By collecting and using this data, Energy is subjected to a variety of regulations controlling how such activities are to be carried out and the safeguards that must be put in place to protect it. This Privacy Policy defines the safe collection, storage, handling, processing, and sharing of personal data, including sensitive data and other non-personal data that Energy legally obtains from you in connection with your use of Energy services. This Privacy Policy applies to energycasino.com as well as to all Energy Group’s other brands, websites, products, or services.
If you use Energy services, you consent to the collection, storage, handling, processing, and sharing of your personal data under this Privacy Policy. If you do not agree with this policy, please refrain from accessing, using, or interacting with any Energy services or another aspect of its business.
Please note that you should read this notice in full, with care and in conjunction with our Terms and Conditions.
References to ‘us’, ‘we’, ‘our’ and ‘Energy’ refer to Probe Investments Limited (Data Controller).
DATA CONTROLLER.
The controller of your personal data is Probe Investments Limited, which is registered under the laws of the European Union member state of Malta. It has a registration number C51749 with registered address at Level 4, 109, Sir William Reid Street, GZR1033 - Gzira, Malta. You can contact us here. If you need more information or help with your Personal Data, contact our Data Protection Officer at dpo@energycasino.com.
WHAT WE COLLECT FROM YOU
When you use our services, we may collect personal data including but not limited to:
a. Your first and last name.
b. Your email address.
c. IP address.
d. Phone number.
e. Address.
f. Date of birth.
g. Gender.
h. Technical information about any devices you use to access our services or other technical information.
i. Information about your use of Energy services, including information about when, how, and where you use the services.
j. When you register for an account, create, or modify your profile, set preferences, sign up for or make purchases through the services.
k. Information about your deposits and withdrawals.
l. Any other data that you provide to us through our services.
m. Any other data that you, at your own discretion, provide to us when you contact us (including special categories of personal data like your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).
n. As part of the Customer Due Diligence process and in accordance with the law, Energy can ask you for additional information or documents.
o. Data collected from third party providers (private companies working mostly with public sources) to prevent money laundering, terrorism financing and to promote responsible gaming.
p. Data gathered by search of publicly available sources such as Facebook, LinkedIn, Twitter, Instagram, Google search, etc.
1. In its everyday business operations, Energy makes use of a variety of data about identifiable individuals, including data about you. By collecting and using this data, Energy is subjected to a variety of regulations controlling how such activities are to be carried out and the safeguards that must be put in place to protect it. This Privacy Policy defines the safe collection, storage, handling, processing, and sharing of personal data, including sensitive data and other non-personal data that Energy legally obtains from you in connection with your use of Energy services. This Privacy Policy applies to energycasino.com as well as to all Energy Group’s other brands, websites, products, or services.
If you use Energy services, you consent to the collection, storage, handling, processing, and sharing of your personal data under this Privacy Policy. If you do not agree with this policy, please refrain from accessing, using, or interacting with any Energy services or another aspect of its business.
Please note that you should read this notice in full, with care and in conjunction with our Terms and Conditions.
References to ‘us’, ‘we’, ‘our’ and ‘Energy’ refer to Probe Investments Limited (Data Controller).
DATA CONTROLLER.
The controller of your personal data is Probe Investments Limited, which is registered under the laws of the European Union member state of Malta. It has a registration number C51749 with a registered address at Level 4, 109, Sir William Reid Street, GZR1033 - Gzira, Malta. You can contact us here. If you need more information or help with your Personal Data, contact our Data Protection Officer at dpo@energycasino.com.
WHAT WE COLLECT FROM YOU
When you use our services, we may collect personal data including but not limited to:
a. Your first and last name.
b. Your email address.
c. IP address.
d. Phone number.
e. Address.
f. Date of birth.
g. Gender.
h. Technical information about any devices you use to access our services or other technical information.
i. Information about your use of Energy services, including information about when, how, and where you use the services.
j. When you register for an account, create, or modify your profile, set preferences, sign up for or make purchases through the services.
k. Information about your deposits and withdrawals.
l. Any other data that you provide to us through our services.
m. Any other data that you, at your own discretion, provide to us when you contact us (including special categories of personal data like your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).
n. As part of the Customer Due Diligence process and in accordance with the law, Energy can ask you for additional information or documents.
o. Data collected from third party providers (private companies working mostly with public sources) to prevent money laundering, terrorism financing and to promote responsible gaming.
p. Data gathered by search of publicly available sources such as Facebook, LinkedIn, Twitter, Instagram, Google search, etc.
HOW WILL WE USE THIS DATA?
Energy respects your privacy and is committed to protecting your personal data and processing it in compliance with applicable laws notably: The Maltese Data Protection Act (Chapter 586 of the Laws of Malta) as well as the various subsidiary legislation; The Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) - the 'GDPR';Directive (EU) 2015/849 of the European Parliament and of the Council of 20 May 2015 on the prevention of the use of the financial system for the purposes of money laundering or terrorist financing (4th EU AML Directive),Gaming Act, 2018 (Cap. 583 of the Laws of Malta),Any other data protection legislation or instrument in the territory or market of operation, as may be applicable by virtue of territorial or extra-territorial scope of application. Providing data for those purposes is obligatory. Data processing under these regulations serves for identification and verification purposes (to verify your age and other personal information as may be necessary and required by law), responsible gambling obligations imposed on licensed operators, anti-money laundering prevention and to complete compliance procedures imposed on Energy.Your data may also be processed when it is necessary to provide services to you under the performance of the contract we have with you, i.e.To provide you with services covered by the operation of the Energy website, to enable participation in interactive services, tournaments, and promotions in general;For configuring and managing your user account; To organise competitions, promotions, and bonuses (including contact with participants, evaluation of entries, distribution of prizes, payment of tax, etc).For processing online payments.To notify you about changes regarding our services.To communicate with you. Providing those data is voluntary, however necessary to use our services. Without providing them you won’t be able to use our Website. You can also give your consent for processing your data for other purposes, i.e. for marketing purposes, to provide personalised marketing information and advertisements campaigns that Energy displays on its website and third-party websites and/or services based on the combined data we have collected about you about the services that you order from Energy or that may interest you. Energy can send you emails or display pop-up messages about Energy services and updates. In each case when your consent for processing is required we will inform you about the scope, nature, and purposes of the processing and ask for your consent. Providing those data is voluntary. Energy process data also for its legitimate purposes, provided that none of these interests prejudice your rights, freedoms, and interests. I.e. for statistical purposes or to improve or modify Energy services and policies.
-In accordance with data protection laws, we will only process your personal data when we have a lawful basis for doing so in respect of your personal data. We process your personal data if: (I) it is necessary to provide services to you under the performance of the contract we have with you; -(II) we are required to do so in accordance with legal or regulatory obligations; these include tax regulations, anti-money laundering regulations and other regulations regarding licensed operators issued by supervisory authorities;-(III) you have given your consent; or, -(IV) it is in our legitimate interests to process your personal data, provided that none of these interests prejudice your own rights, freedoms and interests.-Your data may be used by Energy for the following purposes: a. To provide you with services covered by the operation of the Energy website.b. To provide personalised marketing information about the services that you order from Energy or that may interest you, e.g. Energy can send you emails or display pop-up messages about Energy services and updates.c.- To communicate with users of Energy services.d. To enable participation in interactive services, tournaments, and promotions in general.e. To notify you about changes regarding our services.f. To improve or modify Energy services and policies.g. To organise competitions, promotions, and bonuses (including contact with participants, evaluation of entries, distribution of prizes, payment of tax, etc).-h. For tax, legal and billing purposes.i. For any purposes provided by law, including counteracting money laundering attempts.j. To profile and personalise Energy marketing communications, offers and advertisements campaigns that Energy displays on its website and third-party websites and/or services based on the combined data we have collected about you.k. For processing online payments.l. To verify your age and other personal information as may be necessary.m. For configuring and managing your user account.n. To complete compliance procedures imposed on Energy.-o. To monitor transactions to prevent fraud and money laundering.
Energy can profile your personal data, which means that Energy can use the information collected to tailor communications addressed to you. Energy does not use algorithms on your profiled data to make automated decisions that can affect your individual rights or any rights arising from the contract between Energy and you. I.e. Energy does not place automatic offers based on your behaviour in the games.However, Energy is obliged by laws and license conditions to monitor its players to identify people who may be experiencing, or are at risk of developing gambling problems. Based on data describing unique players, a special algorithm provides us with an estimated probability of gambling addiction, allowing Energy to interact with such players to offer help or support. Decisions based on predictions are not made automatically without human intervention.
FOR HOW LONG DO WE KEEP YOUR DATA?
We will only keep your personal data stored for as long as is reasonably necessary to carry out the purposes and legal obligations outlined in this Privacy Policy. Energy can store your personal data for a certain period after you cease being a customer, due to legal and license provisions imposed on us. After this period, Energy will either safely delete or anonymize your information – If deletion is not possible (because the data has been stored in backup archives) then we will securely store, isolate, and safeguard your information from any further use until deletion can be possible.
The criteria we use to determine what is 'necessary' depends on the nature of the particular personal data in question. We will generally retain your personal data for a maximum of five years from the closure of your account,last log in or transaction deposit/transaction if your account is not closed but remains inactive, unless otherwise specified in the applicable laws. In particular, there are some exceptions to this retention period: If you don’t complete your registration process or don’t activate your account, your data will be deleted after 30 days; If you are permanently self-excluded from any of our services, we will retain this information indefinitely; If you are under investigation or where we have identified possible fraudulent or other criminal activity, we may retain your personal data for longer and as required to cooperate with the relevant authorities. If there is a legal dispute, we will retain your personal data for at least the entire duration of the dispute and as may be required to defend our rights in any subsequent claim or proceeding arising from the same.
MARKETING PURPOSES
If you have signed up to services offered by us we may send you direct marketing in relation to other services offered by us or our Group provided that you have given your consent to receive such marketing. Some of your personal data can be processed by our third-party marketing partners to allow us to communicate with you by phone, email, push notifications, SMS and to inform about prizes and/or gifts from suppliers, etc. Consent for this processing can be changed in whole or in part at any time by going to ‘My Account’ settings. If you need more information about this, let us know here. All our marketing communications will include instructions on how to opt out of receiving this specific type of marketing communications. It can take up to 72 hours for your request to be fully carried out. We may also use information you provide to us to show you relevant advertising and personalised content about our services on certain third party social media platforms made available to us through relevant social media sites (e.g. Facebook, Twitter). If you do not wish to see these advertisements, you can change your settings on the social media sites. If you do not want us to share your data with social media sites you can contact us directly.
TELEPHONE CALLS
Telephone calls to and from our Customer Contact Centre can be recorded for training and security purposes along with the resolution of any queries arising from the service you receive.
TWO-FACTOR AUTHENTICATION
The two-factor authentication adds more security to your Energy account.
Any attempts to log in to your Energy account from a new device or country will be followed up with a 6-digit authentication code (token) sent to your mobile phone number or email address provided upon registration.
You will be required to enter the generated code (token) upon your login attempt. To do so, just write the code from your mobile SMS or email into the field “Token”.This procedure will protect your account from unusual activity or potential third-party access by keeping unknown people away, even if they are in possession of your password.If for any reason you do not receive the verification token, please contact our Customer Support.
COOKIES
Energy and its third-party partners (advertising and analytics partners) use various technologies to collect information, such as cookies and web beacons and other technologies to improve and customise services, websites and your experience; to allow you to access and use the services without re-entering your password; to understand usage of services and the interests of our customers; to determine whether an email has been opened and acted upon; and to present you with advertising relevant to your interests.
Where strictly necessary.
These cookies and similar technologies remember choices you make, such as language, search parameters or remembering you have logged in. Energy uses these cookies to provide you with a tailored experience more appropriate with your selections.
For performance and analytics.
These cookies and similar technologies collect information on how users interact with the services and enable Energy to improve how these services operate. Energy uses Google Analytics cookies to help understand how visitors arrive at and browse our products and website to identify areas for improvement, such as navigation, user experience, and marketing campaigns.
Targeting Cookies or Advertising Cookies.
These cookies collect information about your browsing habits in order to make advertising relevant to your interests. They remember websites you have visited and that information is shared with other parties such as advertising technology service providers and advertisers.
Social media cookies.
These cookies are used when you share information using a social media sharing button or ‘like’ button on our websites, link your account or engage with our content through a social media website. The social network will record such data and it may be linked to targeting/advertising activities.To opt out of our cookies policy, you can instruct your browser by changing its options to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our services. Energy and its third-party partners also collect information using web beacons (also known as tracking pixels). Many browsers include their own management tools for removing HTML5 local storage objects.
Please note that you will not be able to opt out of any cookies or other technologies that are strictly necessary for the services.
SHARING AND PROCESSING YOUR PERSONAL DATA
Energy securely shares information with third parties that help Energy operate, provide, improve, integrate, customise, support and market its services.
Energy will ensure that all relationships involving the processing of personal data are subject to a documented contract that includes the specific information and terms required by the GDPR.
Energy works with its third-party partners and service providers to provide website and application development, games software, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis, and other services, which may require them to access or use information about you.
These include software suppliers, payment systems providers, entities dealing with Energy. If a service provider needs to access information about you to perform services on Energy behalf, they do so under close instruction from Energy, including policies and procedures designed to protect your information at all times.If required by law, Energy may disclose your information to the Police or other public authority – this includes, but is not limited to the IP address and details of any suspected unlawful or dishonest activity, such as abuse of a given form of payment or security risk assessment.
We may share your Personal Data within the Energy Group and with these other organisations:
a. Law enforcement agencies, regulators, and other legal authorities.
b. Credit reference agencies.
c. Fraud prevention agencies.
d. Identity verification agencies.
e. Sports governing bodies.
f. Organisations that introduce you to us.
g. Third parties you ask or allow us to share your data with.
h. Third parties necessary to provide products or services you have requested.
i. Third parties allow us to comply with the affordability rule (if applicable).
Energy is part of the group of subsidiaries and affiliated companies engaged in providing online gambling services.
Your data may be transferred by Energy to the subsidiary or affiliated company to enable the provision of services to you or to improve the quality of these services. We assure you that each of the companies from the Energy Group provides the same level of protection for your data.
If Energy is involved in a merger, acquisition, or sale of assets, we will continue to ensure the adequate level of security of your personal information.
DATA TRANSFERS OUTSIDE THE EEA
By agreeing to the transfer of your data to third parties, you also agree that third parties may be located outside the EEA. The privacy laws in these countries may not provide the same level of protection as in your country or EEA. Transfers of personal data outside the European Union will be carefully reviewed prior to the transfer taking place to ensure that they fall within the limits imposed by the GDPR. This depends partly on the European Commission’s judgement as to the adequacy of the safeguards for personal data applicable in the receiving country and this may change over time.If Energy shares your data outside of the EEA, Energy will rely on European Commission adequacy decisions or standard EU contractual clauses which allow the transfer of your data and provide the right level of protection.
KNOW YOUR RIGHTS
You have rights under the GDPR. These consist of:
1. The right to withdraw the consent.
However, this will not invalidate any previously consented processing.
2. The right to be informed.
You have the right to be informed about how your personal data is processed and why.
3. The right of access.
You have the right to request a copy of the personal data we hold about you.
4. The right to rectify.
Where personal data is inaccurate, you have the right to request a correction and also complete any incomplete personal data.
5. The right to be forgotten.
You can request us to erase your personal data where there is no lawful basis requiring us to continue processing this personal data. This right only applies in certain circumstances, given that legal obligations include data retention periods.
6. The right to restrict/object processing.
In certain circumstances, you have the right to object or restrict the processing of your personal data, where this processing is based on consent or our legitimate interest. However, despite your objections or wish to restrict processing, where there are compelling legitimate grounds or legal obligations, we would be required to continue said processing.
7. The right to data portability.
You have the right to request that your personal data be provided to you in a structured, commonly-used and machine-readable format (GDPR Article 20) and to transfer that data to another party. This applies to personal data for which processing is based on your consent and the processing is carried out by automated means.
8. Rights in relation to automated decision making and profiling.
You have the right to not be subjected to automated decision-making when the decision has a significant effect on you; you can insist on human intervention where appropriate. You also have the right to express your point of view and contest decisions.
9. The right to withdraw.
You have the general right to withdraw the consent you have given us to process your personal data.
If you want to invoke any of your rights please contact https://energycasino.com/en/support describing your request.
POLICY CHANGES
Energy may change this Privacy Policy from time to time.
Energy encourages you to review the current Privacy Policy whenever you use services to stay informed about our data practices and the ways you can help protect your privacy.If you disagree with any changes to this Privacy Policy, you must refrain from using Energy services and deactivate your account(s), as outlined above.
HOW WILL WE USE THIS DATA?
Energy respects your privacy and is committed to protecting your personal data and processing it in compliance with applicable laws notably:
The Maltese Data Protection Act (Chapter 586 of the Laws of Malta) as well as the various subsidiary legislation;
The Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) - the 'GDPR';Directive (EU) 2015/849 of the European Parliament and of the Council of 20 May 2015 on the prevention of the use of the financial system for the purposes of money laundering or terrorist financing (4th EU AML Directive),Gaming Act, 2018 (Cap. 583 of the Laws of Malta), Any other data protection legislation or instrument in the territory or market of operation, as may be applicable by virtue of territorial or extra-territorial scope of application.
Providing data for those purposes is obligatory. Data processing under these regulations serves for identification and verification purposes (to verify your age and other personal information as may be necessary and required by law), responsible gambling obligations imposed on licensed operators, anti-money laundering prevention and to complete compliance procedures imposed on Energy.
Your data may also be processed when it is necessary to provide services to you under the performance of the contract we have with you, i.e.
To provide you with services covered by the operation of the Energy website, to enable participation in interactive services, tournaments, and promotions in general;
For configuring and managing your user account;
To organise competitions, promotions, and bonuses (including contact with participants, evaluation of entries, distribution of prizes, payment of tax, etc).
For processing online payments.To notify you about changes regarding our services.
To communicate with you. Providing those data is voluntary, however necessary to use our services.
Without providing them you won’t be able to use our Website. You can also give your consent for processing your data for other purposes, i.e. for marketing purposes, to provide personalised marketing information and advertisements campaigns that Energy displays on its website and third-party websites and/or services based on the combined data we have collected about you about the services that you order from Energy or that may interest you.
Energy can send you emails or display pop-up messages about Energy services and updates.
In each case when your consent for processing is required we will inform you about the scope, nature, and purposes of the processing and ask for your consent. Providing those data is voluntary.
Energy process data also for its legitimate purposes, provided that none of these interests prejudice your rights, freedoms, and interests. I.e. for statistical purposes or to improve or modify Energy services and policies.Energy can profile your personal data, which means that Energy can use the information collected to tailor communications addressed to you.Energy does not use algorithms on your profiled data to make automated decisions that can affect your individual rights or any rights arising from the contract between Energy and you. I.e.
Energy does not place automatic offers based on your behaviour in the games.However, Energy is obliged by laws and license conditions to monitor its players to identify people who may be experiencing, or are at risk of developing gambling problems. Based on data describing unique players, a special algorithm provides us with an estimated probability of gambling addiction, allowing Energy to interact with such players to offer help or support. Decisions based on predictions are not made automatically without human intervention.
FOR HOW LONG DO WE KEEP YOUR DATA?
We will only keep your personal data stored for as long as is reasonably necessary to carry out the purposes and legal obligations outlined in this Privacy Policy. Energy can store your personal data for a certain period after you cease being a customer, due to legal and license provisions imposed on us. After this period, Energy will either safely delete or anonymize your information – If deletion is not possible (because the data has been stored in backup archives) then we will securely store, isolate, and safeguard your information from any further use until deletion can be possible.
The criteria we use to determine what is 'necessary' depends on the nature of the particular personal data in question.
We will generally retain your personal data for a maximum of five years from the closure of your account,last log in or transaction if your account is not closed but remains inactive, unless otherwise specified in the applicable laws.
In particular, there are some exceptions to this retention period: If you are permanently self-excluded from any of our services, we will retain this information indefinitely; If you are under investigation or where we have identified possible fraudulent or other criminal activity, we may retain your personal data for longer and as required to cooperate with the relevant authorities. If there is a legal dispute, we will retain your personal data for at least the entire duration of the dispute and as may be required to defend our rights in any subsequent claim or proceeding arising from the same.
MARKETING PURPOSES
If you have signed up to services offered by us we may send you direct marketing in relation to other services offered by us or our Group provided that you have given your consent to receive such marketing. Some of your personal data can be processed by our third-party marketing partners to allow us to communicate with you by phone, email, push notifications, SMS and to inform about prizes and/or gifts from suppliers, etc.
Consent for this processing can be changed in whole or in part at any time by going to ‘My Account’ settings. If you need more information about this, let us know here. All our marketing communications will include instructions on how to opt out of receiving this specific type of marketing communications. It can take up to 72 hours for your request to be fully carried out. We may also use information you provide to us to show you relevant advertising and personalised content about our services on certain third party social media platforms made available to us through relevant social media sites (e.g. Facebook, Twitter). If you do not wish to see these advertisements, you can change your settings on the social media sites. If you do not want us to share your data with social media sites you can contact us directly.
TELEPHONE CALLS
Telephone calls to and from our Customer Contact Centre can be recorded for training and security purposes along with the resolution of any queries arising from the service you receive.
TWO-FACTOR AUTHENTICATION
The two-factor authentication adds more security to your Energy account.
Any attempts to log in to your Energy account from a new device or country will be followed up with a 6-digit authentication code (token) sent to your mobile phone number or email address provided upon registration.
You will be required to enter the generated code (token) upon your login attempt. To do so, just write the code from your mobile SMS or email into the field “Token”.This procedure will protect your account from unusual activity or potential third-party access by keeping unknown people away, even if they are in possession of your password.If for any reason you do not receive the verification token, please contact our Customer Support.
COOKIES
Energy and its third-party partners (advertising and analytics partners) use various technologies to collect information, such as cookies and web beacons and other technologies to improve and customise services, websites and your experience; to allow you to access and use the services without re-entering your password; to understand usage of services and the interests of our customers; to determine whether an email has been opened and acted upon; and to present you with advertising relevant to your interests.
Where strictly necessary.
These cookies and similar technologies remember choices you make, such as language, search parameters or remembering you have logged in. Energy uses these cookies to provide you with a tailored experience more appropriate with your selections.
For performance and analytics.
These cookies and similar technologies collect information on how users interact with the services and enable Energy to improve how these services operate. Energy uses Google Analytics cookies to help understand how visitors arrive at and browse our products and website to identify areas for improvement, such as navigation, user experience, and marketing campaigns.
Targeting Cookies or Advertising Cookies.
These cookies collect information about your browsing habits in order to make advertising relevant to your interests. They remember websites you have visited and that information is shared with other parties such as advertising technology service providers and advertisers.
Social media cookies.
These cookies are used when you share information using a social media sharing button or ‘like’ button on our websites, link your account or engage with our content through a social media website. The social network will record such data and it may be linked to targeting/advertising activities.
To opt out of our cookies policy, you can instruct your browser by changing its options to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our services. Energy and its third-party partners also collect information using web beacons (also known as tracking pixels). Many browsers include their own management tools for removing HTML5 local storage objects. Please note that you will not be able to opt out of any cookies or other technologies that are strictly necessary for the services.
SHARING AND PROCESSING YOUR PERSONAL DATA
Energy securely shares information with third parties that help Energy operate, provide, improve, integrate, customise, support and market its services.
Energy will ensure that all relationships involving the processing of personal data are subject to a documented contract that includes the specific information and terms required by the GDPR.
Energy works with its third-party partners and service providers to provide website and application development, games software, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis, and other services, which may require them to access or use information about you.
These include software suppliers, payment systems providers, entities dealing with Energy.
If a service provider needs to access information about you to perform services on Energy behalf, they do so under close instruction from Energy, including policies and procedures designed to protect your information at all times.If required by law, Energy may disclose your information to the Police or other public authority – this includes, but is not limited to the IP address and details of any suspected unlawful or dishonest activity, such as abuse of a given form of payment or security risk assessment.
We may share your Personal Data within the Energy Group and with these other organisations:
a. Law enforcement agencies, regulators, and other legal authorities.
b. Credit reference agencies.
c. Fraud prevention agencies.
d. Identity verification agencies.
f. Organisations that introduce you to us.
g. Third parties you ask or allow us to share your data with.
h. Third parties necessary to provide products or services you have requested.
i. Third parties allow us to comply with the affordability rule (if applicable).
Energy is part of the group of subsidiaries and affiliated companies engaged in providing online gambling services.
Your data may be transferred by Energy to the subsidiary or affiliated company to enable the provision of services to you or to improve the quality of these services.
We assure you that each of the companies from the Energy Group provides the same level of protection for your data.If Energy is involved in a merger, acquisition, or sale of assets, we will continue to ensure the adequate level of security of your personal information.
DATA TRANSFERS OUTSIDE THE EEA
By agreeing to the transfer of your data to third parties, you also agree that third parties may be located outside the EEA. The privacy laws in these countries may not provide the same level of protection as in your country or EEA.
Transfers of personal data outside the European Union will be carefully reviewed prior to the transfer taking place to ensure that they fall within the limits imposed by the GDPR. This depends partly on the European Commission’s judgement as to the adequacy of the safeguards for personal data applicable in the receiving country and this may change over time.If Energy shares your data outside of the EEA, Energy will rely on European Commission adequacy decisions or standard EU contractual clauses which allow the transfer of your data and provide the right level of protection.
KNOW YOUR RIGHTS
You have rights under the GDPR. These consist of:
1. The right to withdraw the consent.
However, this will not invalidate any previously consented processing.
2. The right to be informed.
You have the right to be informed about how your personal data is processed and why.
3. The right of access.
You have the right to request a copy of the personal data we hold about you.
4. The right to rectify.
Where personal data is inaccurate, you have the right to request a correction and also complete any incomplete personal data.
5. The right to be forgotten.
You can request us to erase your personal data where there is no lawful basis requiring us to continue processing this personal data.
This right only applies in certain circumstances, given that legal obligations include data retention periods.
6. The right to restrict/object processing.
In certain circumstances, you have the right to object or restrict the processing of your personal data, where this processing is based on consent or our legitimate interest. However, despite your objections or wish to restrict processing, where there are compelling legitimate grounds or legal obligations, we would be required to continue said processing.
7. The right to data portability.
You have the right to request that your personal data be provided to you in a structured, commonly-used and machine-readable format (GDPR Article 20) and to transfer that data to another party.
This applies to personal data for which processing is based on your consent and the processing is carried out by automated means.
8. Rights in relation to automated decision making and profiling.
You have the right to not be subjected to automated decision-making when the decision has a significant effect on you; you can insist on human intervention where appropriate.
You also have the right to express your point of view and contest decisions.
9. The right to withdraw.
You have the general right to withdraw the consent you have given us to process your personal data.If you want to invoke any of your rights please contact https://energycasino.com/en/support describing your request.
10. The right to complain.
You have a right to complain to the Office of the Information and Data Protection Commissioner by sending an application to idpc.info@idpc.org.mt or visiting
Level 2, Airways House, High Street, Sliema SLM1549, Malta.
POLICY CHANGES
Energy may change this Privacy Policy from time to time. Energy encourages you to review the current Privacy Policy whenever you use services to stay informed about our data practices and the ways you can help protect your privacy.If you disagree with any changes to this Privacy Policy, you must refrain from using Energy services and deactivate your account(s), as outlined above.
e. Due to regulatory requirements in relation to AML/CFT, we reserve the right to verify your identity and also request further verification of the source of wealth and origin of your funds at any time. However, as per MGA licence requirements, if the total accumulation of your deposits equals or exceeds €2000 or currency equivalent, we must verify the player's identity. The above-mentioned €2000 value is calculated on a daily basis, taking into account all deposits effected by you since the establishment of the business relationship.
e. Due to regulatory requirements in relation to AML/CFT, we reserve the right to verify your identity (KYC) and also request further verification of the source of wealth and origin of your funds at any time. As per MGA licence requirements, if the total accumulation of your deposits equals or exceeds €2000, we must verify the player's identity. The above mentioned €2000 value is calculated on a daily basis, based on the total deposit amount over the course of rolling 180 days. Players that reached threshold will have to provide the required KYC documents within 30 days, otherwise their accounts will be restricted. Detailed information regarding source of wealth and origin of your funds checks you will find under the link.
b. "By registering at Energy you acknowledge that a refund request based solely on claims related to compliance of the Services with any law, regulation or directive relevant to your country of domicile will not be accepted and you hereby waive all such claims."
c. You guarantee at all times not to be a resident of the "Excluded Countries": Australia, Belgium, Curacao, Czech Republic, Democratic People's Republic of Korea, Ethiopia, France (including all french overseas territories), Germany, Hong Kong, Iran, Iraq, Israel, Italy, Latvia, Lithuania, Netherlands, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Switzerland, Syria, Trinidad & Tobago, Turkey, Tunisia, Ukraine, the United Kingdom, the United States, Yemen and/or restricted by limited legal capacity.
c. You guarantee at all times not to be a resident of the "Excluded Countries": Australia, Belarus, Belgium, Curacao, Democratic People's Republic of Korea, Ethiopia, France (including all french overseas territories), Germany, Hong Kong, Iran, Iraq, Israel, Italy, Latvia, Netherlands, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Switzerland, Syria, Trinidad & Tobago, Turkey, Tunisia, Ukraine, the United Kingdom, the United States, Yemen and/or restricted by limited legal capacity.
c. You guarantee at all times not to be a resident of the "Excluded Countries": Australia, Belgium, Curacao, Czech Republic, Democratic People's Republic of Korea, Ethiopia, France (including all french overseas territories), Hong Kong, Iran, Iraq, Israel, Italy, Latvia, Lithuania, Netherlands, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Switzerland, Syria, Trinidad & Tobago, Turkey, Tunisia, Ukraine, the United Kingdom, the United States, Yemen and/or restricted by limited legal capacity.
c. You guarantee at all times not to be a resident of the "Excluded Countries": Australia, Belgium, Curacao, Czech Republic, Democratic People's Republic of Korea, Ethiopia, France (including all french overseas territories), Germany, Hong Kong, Iran, Iraq, Israel, Italy, Latvia, Lithuania, Netherlands, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Switzerland, Syria, Trinidad & Tobago, Turkey, Tunisia, Ukraine, the United Kingdom, the United States, Yemen and/or restricted by limited legal capacity.
13. Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. Unless otherwise specified by the promotional terms and conditions, the maximum bet (including additional features such as gamble and/or mini games) allowed cannot be greater than €5 until the wagering requirements have been met. Bets of larger amounts until bonus is fully wagered will not be accepted. For other currencies the following limits apply: 5 GBP, 5 USD, 5 CAD, 5 NZD, 25 PLN, 25 BRL, 50 NOK, 400 RUB, 400 INR, 1500 HUF, 625 JPY, 5000 CLP, 25 SOL, 100 ZAR, 150,000 VND. Should Energy deem that irregular game play has occurred, Energy reserves the right to withhold any withdrawals and/or confiscate all winnings.
13. Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. Unless otherwise specified by the promotional terms and conditions, the maximum bet (including additional features such as, bonus buy, gamble and/or mini games) allowed cannot be greater than €5 until the wagering requirements have been met. Bets of larger amounts until bonus is fully wagered will not be accepted. For other currencies the following limits apply: 5 GBP, 5 USD, 5 CAD, 5 NZD, 25 PLN, 25 BRL, 50 NOK, 400 RUB, 400 INR, 1500 HUF, 625 JPY, 5000 CLP, 25 SOL, 100 ZAR, 150,000 VND. Should Energy deem that irregular game play has occurred, Energy reserves the right to withhold any withdrawals and/or confiscate all winnings.
6. The maximum bet (including additional features such as gamble and/or mini games) allowed cannot be greater than €5 until the wagering requirements have been met.
6. The maximum bet (including additional features such as bonus buy, gamble and/or mini games) allowed cannot be greater than €5 until the wagering requirements have been met.
b. Each individual promotion will come with its own set of specific relevant terms and conditions (the “Significant Terms”) in addition to Standard Bonus Terms and Conditions; the user should, therefore, read "Standard Bonus Terms and Conditions" in combination with the applicable Significant Terms for any competition, bonus or promotion (referred to as a "promotion" or "bonus" interchangeably) they wish to enter. Please always refer to our Standard Bonus Terms and Conditions (where applicable) for information on promotions, bonuses and offers.
b. Each individual promotion will come with its own set of specific relevant terms and conditions (the “Significant Terms”) in addition to Standard Bonus Terms and Conditions; the user should, therefore, read "Standard Bonus Terms and Conditions" in combination with the applicable Significant Terms for any competition, bonus or promotion (referred to as a "promotion" or "bonus" interchangeably) they wish to enter. Please always refer to our Standard Bonus Terms and Conditions (where applicable) for information on promotions, bonuses and offers.
If the user still feels that their complaint has not been resolved to their satisfaction, they can bring the dispute to the Malta Gaming Authority (MGA) by email on support.mga@mga.org.mt.
If the user still feels that their complaint has not been resolved to their satisfaction, or is of responsible gambling nature and cannot be resolved through an ADR service, they can contact the Malta Gaming Authority (MGA) by email on support.mga@mga.org.mt to dispute it.
(V) Personal and confidential username ("pseudonym", "nickname"). The username must be unique and clearly identifiable. Offensive or indecent names are not allowed. Further prohibited are usernames that contain or allude to an internet link or account names, or which allude to certain rights of the user (ex. the term "administrator" is reserved for Energy). We reserve the right to suspend an account with an unacceptable username. Accounts can be reactivated as soon as a suitable and acceptable alternative has been chosen.
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g. You are responsible for securing the username and password for your account with Energy. Energy holds no responsibility for any damage caused due to any act or omission of the user causing inappropriate or irregular use of their account.
g. You are responsible for securing the password for your account with Energy. Energy holds no responsibility for any damage caused due to any act or omission of the user causing inappropriate or irregular use of their account.
b. Gameplay on the website using a player’s username and security details will be regarded as valid, irrespective of who participates in the game. If any concerns regarding the secrecy of such details arise, the user should notify Energy immediately, and new security details will be created - any future transactions under the previous details will be flagged and considered void.
b. Gameplay on the website using a player’s security details will be regarded as valid, irrespective of who participates in the game. If any concerns regarding the secrecy of such details arise, the user should notify Energy immediately, and new security details will be created - any future transactions under the previous details will be flagged and considered void.
By entering into a competition, the user may be asked for consent for their username, name and initials being displayed on Energy's site(s), on selected social media (Twitter or Facebook) posts and publication in case of winning. Please note that this consent might be withdrawn at any time. However, withdrawal of said consent will not invalidate any previously agreed upon processing.
By entering into a competition, the user may be asked for consent for their name and initials being displayed on Energy's site(s), on selected social media (Twitter or Facebook) posts and publication in case of winning. Please note that this consent might be withdrawn at any time. However, withdrawal of said consent will not invalidate any previously agreed upon processing.
To enable Energy to deal with the user's complaint in the shortest possible time frame, the complaint must contain clear information about the identity of the user (name, surname, username, registered email and residential address) as well as all relevant details about the case (the name of the game, the time and date of the incident and a detailed explanation).
To enable Energy to deal with the user's complaint in the shortest possible time frame, the complaint must contain clear information about the identity of the user (name, surname, registered email and residential address) as well as all relevant details about the case (the name of the game, the time and date of the incident and a detailed explanation).
(III) Your place of residence. Please note that you may be asked to verify your place of residence by providing proof of identity such as a scan of an identity card, passport or driving license, and/or a utility bill or a bank statement issued within the last three months.
(III) Your place of residence. Please note that you may be asked to verify your place of residence by providing proof of identity such as a scan of an identity card, passport or driving license, and/or a utility bill or a bank statement issued within the last 6 months.
c. You guarantee at all times not to be a resident of the "Excluded Countries": Australia, Belgium, Curacao, Czech Republic, Democratic People's Republic of Korea, Ethiopia, France (including all french overseas territories), Hong Kong, Iran, Iraq, Israel, Italy, Latvia, Lithuania, Netherlands, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Switzerland, Syria, Trinidad & Tobago, Turkey, Tunisia, Ukraine, the United States, Yemen and/or restricted by limited legal capacity.
c. You guarantee at all times not to be a resident of the "Excluded Countries": Australia, Belgium, Curacao, Czech Republic, Democratic People's Republic of Korea, Ethiopia, France (including all french overseas territories), Hong Kong, Iran, Iraq, Israel, Italy, Latvia, Lithuania, Netherlands, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Switzerland, Syria, Trinidad & Tobago, Turkey, Tunisia, Ukraine, the United Kingdom, the United States, Yemen and/or restricted by limited legal capacity.
f. To verify the player's place of residence, the following documents will be accepted as proof of address (POA): utility bill (gas, electric, satellite television, landline phone bill) or bank statements issued within the last three months. A mobile phone bill will not be accepted.
f. To verify the player's place of residence, the following documents will be accepted as proof of address (POA): utility bill (gas, electric, satellite television, landline phone bill) or bank statements issued within the last 6 months. A mobile phone bill will not be accepted.
c. Withdrawals of winnings, or parts thereof, will be paid out upon request by the player. Please note that only the first withdrawal of the week is free of charge. A fixed fee of €5 (or currency equivalent) will be applied to all subsequent requested withdrawals during the same week. The minimum withdrawal amount may range between €10 and €20 (or currency equivalent), depending on the player’s jurisdiction and selected currency. In case of account closure, the player has the right to withdraw the balance in full, regardless of the amount. Please be informed that a ten per cent (10%) administrative charge, with a minimum fee of €10 (or equivalent in another currency) will be applied. The maximum withdrawal amount is determined by the chosen payment method.
c. Withdrawals of winnings, or parts thereof, will be paid out upon request by the player. The minimum withdrawal amount may range between €10 and €20 (or currency equivalent), depending on the player’s jurisdiction and selected currency. In case of account closure, the player has the right to withdraw the balance in full, regardless of the amount. Please be informed that a ten per cent (10%) administrative charge, with a minimum fee of €10 (or equivalent in another currency) will be applied. The maximum withdrawal amount is determined by the chosen payment method.
"Internet site", "website" or "site" means the internet websites, energycasino.com and energybet.com, and all other sites connected to them and accessible through links.
"Internet site", "website" or "site" means the internet website energycasino.com and all other sites connected to it and accessible through links.
"Login and password" means the login and password details that are chosen by a player upon registering with the online Casino and Sportsbook services.
"Login and password" means the login and password details that are chosen by a player upon registering with the online Casino.
"Service" shall include all Energy services and game offer activities related to and listed on energycasino.com and energybet.com including but not limited to online casino and sportsbook services.
"Service" shall include all Energy services and game offer activities related to and listed on energycasino.com including but not limited to online casino services.
"Software" means the software licensed by us - including all programs, databases, and any other derived content - whether accessible or otherwise used by the user through the internet website, allowing the user to participate in the online sportsbook and casino.
"Software" means the software licensed by us - including all programs, databases, and any other derived content - whether accessible or otherwise used by the user through the internet website, allowing the user to participate in the casino.
Us", "we" or "Energy " means EnergyCasino, EnergyBet or Probe Investments Limited.
Us", "we" or "Energy " means EnergyCasino or Probe Investments Limited.
"User account", "player account", "gaming account" or "account" means a personal account opened by an individual and maintained by Energy as to allow this person to participate in the online sportsbook and casino.
"User account", "player account", "gaming account" or "account" means a personal account opened by an individual and maintained by Energy as to allow this person to participate in the casino.
d. By registering with Energy, you acknowledge that sports betting is unavailable for customers residing in Germany.
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e. This agreement describes the terms, conditions and risks applicable to the user of Energy services available under the domain of energycasino.com and energybet.com (the "site" or the "sites"). If you have any questions regarding this agreement, you should contact Customer Support.
e. This agreement describes the terms, conditions and risks applicable to the user of Energy services available under the domain of energycasino.com (the "site"). If you have any questions regarding this agreement, you should contact Customer Support.
n. Probe Investments Limited is authorized to operate a sportsbook and a remote casino under the B2C Licence number MGA/B2C/224/2012 issued on 01/08/2018 by Malta Gaming Authority (MGA).
e. Probe Investments Limited is authorized to operate a remote casino under the B2C Licence number MGA/B2C/224/2012 issued on 01/08/2018 by Malta Gaming Authority (MGA).
This agreement is made by, and between, Energy and the user. This agreement applies to the Energy websites, including its electronic content and/or software currently contained on the website that supplies the user with games and sportsbook services offered by Energy.
This agreement is made by, and between, Energy and the user. This agreement applies to the Energy website, including its electronic content and/or software currently contained on the website that supplies the user with games offered by Energy.
a. In order to participate in games as a player, you must complete the registration form on the website energycasino.com or energybet.com and open a "player account". You must fill in the registration form provided by Energy which shall at least include the following details:
a. In order to participate in games as a player, you must complete the registration form on the website energycasino.com and open a "player account". You must fill in the registration form provided by Energy which shall at least include the following details:
p. The registration and set-up of a gaming and sportsbook account are free of charge.
p. The registration and set-up of a gaming account are free of charge.
r. There is no general right to registration and participation in the games and sportsbook services..
r. There is no general right to registration and participation in the games services.
b. Gameplay on the website using a player’s username and security details will be regarded as valid, irrespective of who participates in the game or sportsbook services. If any concerns regarding the secrecy of such details arise, the user should notify Energy immediately, and new security details will be created - any future transactions under the previous details will be flagged and considered void.
b. Gameplay on the website using a player’s username and security details will be regarded as valid, irrespective of who participates in the game. If any concerns regarding the secrecy of such details arise, the user should notify Energy immediately, and new security details will be created - any future transactions under the previous details will be flagged and considered void.
a. Placing Bets:
(I) When a bet is placed and accepted, the corresponding amount is charged against your Energy account. You must check that the bet instructions which you have submitted are correct before confirming the bet. It is not possible to cancel or change the bet after the bet is confirmed. Energy reserves the right not to accept, or to only accept a part of, any bet.
(II) Bets will be dealt with in the received order, in the case of several bets being submitted by a user.
(III) A number of bets may be treated as being a singular bet when a customer sends multiple copies of the same bet. Energy reserves the right to void all bets where there may be evidence of collusion between two or more users or where there is a suspicion that the account is being used by multiple individuals.
(IV) The acceptance and payout of bets are subject to different limits. These, in particular, include limits on the staked amount of the bet, betting market’s limits, maximum payout limits and personal customer limits. These limits are generally subject to change without notice and will be stated on the betting note or listed on the account. Energy reserves the right to limit the stakes of bets before accepting a bet and/or to change the odds before a bet is placed.
(V) All prices and odds are subject to fluctuation. Any pre-match bet that is accepted after the official start time will be void unless otherwise stated (such as in the case of live in-play bets).
b. Valid Bets:
(I) A bet is only deemed to be valid once a transaction code has been issued. The bet can then be viewed under the "My bets" section.
(II) You acknowledge that it is your responsibility to ensure full comprehension and understanding, regarding the applicable regulations and the methods, rules and procedures of online gambling in general.
(III) Energy is not responsible for a bet not being placed for any reason, including but not limited to computer malfunctions, failure of telecommunications services or internet connectivity. Energy will not action bets that have been submitted to us but not confirmed as described in clause (II) above.
(IV) You shall not employ or make use of any system or artificial intelligence software including but not limited to hardware, software, or any other automated systems designed specifically to exploit our software. We will not honour any bets in which you have employed or made use of such systems or artificial intelligence software.
c. Winnings:
(I) Winnings will be credited to the user’s account following confirmation of the result by our traders.
(II) Energy shall not be responsible for any lost, late, illegible, incomplete, damaged, misdirected, or physical mail with regards to requests, prize claims or entries sent by the player. Any request, prize claims or entry materials which we do receive shall become the property of Energy upon receipt and will not be returned to the player and, therefore, we advise to retain a copy of any such materials.
(III) The maximum payout for each bet/ticket to a user is €75,000.00 for any amount placed and for any type of bet, whether it be a single, multiple or a system bet. In the case of a system bet, for example: if the sum of the payout of any winning column exceeds the limit of €75,000.00, Energy will credit the user no more than €75,000.00 in total. If it turns out that a user (registered in any region) has opened several accounts and has placed the same bet several times, contrary to these terms and conditions, the winning limit applies to the total of the winnings gained from these bets.
d. Betting and Sporting Rules:
(I) Betting rules are processed and executed in English. Energy reserves the right to translate the T&Cs (including sporting and betting rules) into other selected languages. The English version of the T&Cs will always prevail, should it transpire that there is a discrepancy in the translated content of the terms and conditions, from the original English content. This also applies to any game or text on the website, as well as any information concerning bonus programs, marketing campaigns and other related issues.
(II) The rules and regulations are divided into General Rules and Special Rules dedicated to specific sports. In specific situations, special betting rules would apply to certain types of sports and betting markets. These special betting rules will in such cases have precedence over the general betting rules.
(III) In addition to these rules and regulations, other manually added special rules that are found under "Events" and "Markets" on the website shall be considered as part of these rules and regulations.
(IV) A user’s bet placement constitutes acceptance of the validity of the present version of Sportsbook Terms & Conditions.
e. General rules and arrangements regarding the placement, settlement and payout of bets:
(I) You declare upon the placement of bets:
• That you are at least 18 years of age and the personal information provided in the registration process is truthful and up to date.
•That you have been sufficiently informed of, and accept, the betting rules for all types of sports, as well as the betting and payout limits.
• You are not aware or do not have knowledge of the outcome of the event upon which the respective bet is placed prior to the conclusion of the agreement.
• You are not involved and will not be involved in any manipulations which could influence the outcome of an event or several events which you bet on, and that you are not aware of any manipulations of these events.
• That the funds with which you place bets do not stem from any unlawful activity and that you are legally entitled to dispose of such funds.
• That you have read the information available on the topic of the dangers of addiction to gaming with respect to betting and gambling, and that you have not requested to be barred from gambling or betting with any other gambling operators, or are already barred from gambling or betting at these.
• That you place bets for yourself as an individual, and not upon the commission, or in association with other third parties.
• That you are not a member of a group which is barred from betting on this website, these are in particular: participants in the betting events on offer, active athletes or contestants, functionaries, coaches, staff members of bookmakers or bet-placement companies.
(II) Energy is not subject to any obligation to review the correctness of the declarations as set out in paragraph e. subparagraph (I). Energy and Probe Investments are entitled at any time to cancel all or selected bets (including retroactively) and/or to void any winnings resulting therefrom after receiving knowledge of misrepresentations or confirming fraudulent betting, to prevent the customer from all future betting, to close the betting account and to pay out the remaining funds in the account.
(III) The betting agreement shall come about through the acceptance of a betting offer. For a bet to be valid and correct, the bet which is electronically saved on the central Energy server shall apply. This may be viewed on the account. Any unilateral right to withdraw from the agreement on the user’s part (cancellation of bets) following the conclusion of the agreements is excluded. The user may correct or delete the betting slip until the final confirmation of the placement of the bet. Upon the confirmation of the placement of the bet, the user shall be obligated to fulfil the agreement and waives any right to revocation or withdrawal from the agreement. The user may only appeal placed bets in such case that they are deemed incorrect or incomplete as per fault or failure of Energy.
(IV) There shall be no obligation on the part of Energy to list additional information such as the type of competition (e.g. league match or cup match), shorter/extra time matches (e.g. in the case of friendly matches, mini-tournaments, youth matches, indoor matches, etc.), match sites (e.g. neutral grounds), racing distances etc. If additional information is nevertheless provided, this shall be without engagement and not have any influence on the settlement of the bets. The same shall apply to all types of statistics, tables and live scores.
(V) Energy reserves the right to void respective bets (including retroactively) if there is a suspicion or confirmation of manipulation or betting fraud. In legal terms, this shall mean that the staked funds in the bets in question shall be credited back to the betting account and the user shall be barred from future betting. The betting account shall thereafter be closed, and the remaining funds in the account can be paid out.
Suspicion of manipulation or betting fraud is, in particular, deemed to be present if one or more of the following criteria have been met:
• Staked funds on betting events with an unusual outcome
• Staked funds with unusually high payout results
• Multiple betting with unusual matches/leagues
• Staged bets with the same or pronounced changes in combinations
• Betting which suggests a group of betters are connected in terms of time and content
(VI) No user is permitted to have more than one sportsbook account. Energy reserves the right to terminate duplicate accounts. In such cases, all relevant data will be transferred to the most active account of the respective user. Energy reserves the right to revoke a user’s privilege if a user has placed identical bets with two/or more accounts. This might lead to the confiscation of winnings and cancellation of all placed bets, including already determined bets.
(VII) The settlement of bets shall be performed after the ranking is announced. In the event of the suspicion of fraud in relation to match-fixing of a particular event, Energy reserves the right to settle the funds after any investigations are complete. Disputed settlements or amounts credited for winnings, regardless of the type, must be received in writing (by mail, fax or email) no later than 14 days after the settlement of the bet at Energy.
(VIII) It is the responsibility of the user to report any amount credited to his account by mistake immediately. All winnings occurring as a result of such error or mistake are considered invalid despite the circumstances, and as such Energy has the right to revoke all mistakenly credited funds.
(IX) Energy reserves the right to correct any obvious errors or mistakes and to take the necessary steps to provide a fair and transparent service for users. An obvious error could be made as a result of human error or system-related technical problems which might lead to incorrect information published on the website. For example, an incorrectly displayed (reversed) handicap line, wrong over/under line, clearly wrong odds or an incorrect decimal place (25 instead of 2.5 for instance), the wrong name of the team or participant, incorrect deadlines or technical errors etc. In case of obvious errors, Energy reserves the right to deem all affected bets invalid and refund all stakes. Additionally, if the bet is accepted at a price that is significantly different from those available in the general market at the time the bet was made, or clearly incorrect considering the chance of the outcome occurring, then Energy has the right to void all such bets.
(X) It is not permitted to place bets within the same coupon that have a clear correlation between the chosen selections. These kinds of bets might be deemed void even after the result of the event is determined.
(XI) If the event has started before the scheduled starting time and is not offered in live betting, then all bets placed after the actual start of the event (start of the match, the beginning of the "set" or "race" etc.) will be declared invalid and refunded.
(XIl) The maximum stake of a bet depends on the amount Energy accepts at the time the bet is placed and may vary for each sport and individual user. If the bet is higher than the automatic acceptance level set by Energy (such amount might be changed without prior notice), then the stake will be examined manually. All bets sent for manual acceptance may be rejected, partially accepted or fully accepted, regardless of how the request is made by the user. Energy reserves the right to decline any bet that is up for manual approval. Any such bet that, for whatever reason, has not been manually reviewed before the game starting time, will get automatically voided. Energy reserves the right to separately establish all betting limits for each individual user and bet.
(XIII) If for some reason, a betting market or event is not covered by the rules and regulations, including special rules placed on the betting market on the website, Energy reserves the right to determine the outcome of each event on a case-by-case basis.
(XIV) Match-fixing:
• In case of possible interference in the match result and the formation of the evaluation of the game (including cases of suspicion in match-fixing), Energy reserves the right to suspend the payments of the winnings or to cancel the bets on this match, as well as hand over the information on relevant side to the appropriate authorities for further investigation and prevention of similar incidents.
• Energy reserves the right to suspend the payment of the winnings and make a return on the stakes to the event, if there are solid grounds to believe this match was negotiable. Such grounds may be based on the size, number and nature of the bets made by one or all of the possible methods of betting.
The decision of the governing bodies of relevant federations and regulatory bodies are also taken into account. In such cases, Energy reserves the right to hand over the information on related party to the governing bodies for further investigation and preventing similar incidents.
f. General Betting Rules.
In the case of any discrepancy between the rules and regulations, for example between Special Rules for the specific sport and Specific Rules on the event or market, the following order of priority will be applied (in order of their importance):
(I) Specific Rules for the event/market (available next to the event or market on the website)
(II) Special Rules for the sport
(III) General Betting Rules
(IV) Terms and Conditions.
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f. Energy reserves the right to terminate an account and retain all remaining funds in cases where our payment providers or game or sports suppliers have identified your account with bonus abuse or fraud.
f. Energy reserves the right to terminate an account and retain all remaining funds in cases where our payment providers or game suppliers have identified your account with bonus abuse or fraud.
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i. A request for withdrawal of any monetary funds left on the Player's account should be submitted before the closure is actioned at our end.
k. Our websites include links to external third-party organisations and information that may be helpful to problem gamblers in need of further assistance from professionals. If a user feels that they might be developing a gambling addiction or problem, we encourage them to consult these organisations. Please also contact us directly should you feel that gambling has affected your life in a negative way or recognise that you have any gambling issues. In order to protect the wellbeing of those affected by problem gambling who are in a critical situation and are expressing suicidal thoughts to our agents via direct communication, we reserve the right to contact relevant local authorities to seek immediate action.
k. Our websites include links to external third-party organisations and information that may be helpful to problem gamblers in need of further assistance from professionals. If a user feels that they might be developing a gambling addiction or problem, we encourage them to consult these organisations. Please also contact us directly at responsiblegambling@energycasino.com should you feel that gambling has affected your life in a negative way or recognise that you have any gambling issues. In order to protect the wellbeing of those affected by problem gambling who are in a critical situation and are expressing suicidal thoughts to our agents via direct communication, we reserve the right to contact relevant local authorities to seek immediate action.
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h. Energy reserves the right to block your deposits or game play while conducting additional but necessary verification checks. Energy will do the utmost to inform the customer about the process via service email and to conclude these checks as soon as possible.
e. Due to regulatory requirements in relation to AML/CFT, we reserve the right to verify your identity and also request further verification of the source of wealth and origin of your funds at any time. However, as per MGA licence requirements, if the total accumulation of your deposits equals or exceeds €2000 or currency equivalent, we must verify the player's identity. The above-mentioned €2000 value is calculated on a daily basis, taking into account all deposits effected by you since the establishment of the business relationship OR based on the total deposit amount over the course of 180 days.
e. Due to regulatory requirements in relation to AML/CFT, we reserve the right to verify your identity and also request further verification of the source of wealth and origin of your funds at any time. However, as per MGA licence requirements, if the total accumulation of your deposits equals or exceeds €2000 or currency equivalent, we must verify the player's identity. The above-mentioned €2000 value is calculated on a daily basis, taking into account all deposits effected by you since the establishment of the business relationship.
Our agents are also available on live chat and phone to ensure that making a complaint is as accessible as possible. The "Help" section on our website is there to assist the player in selecting the most appropriate communication channel to reach customer support.
Our agents are also available on live chat to ensure that making a complaint is as accessible as possible. The "Support" section on our website is there to assist the player in selecting the most appropriate communication channel to reach customer support.
c. You guarantee at all times not to be a resident of the "Excluded Countries": Australia, Belgium, Curacao, Czech Republic, Democratic People's Republic of Korea, Ethiopia, France (including all french overseas territories), Hong Kong, Iran, Iraq, Israel, Italy, Latvia, Lithuania, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Switzerland, Syria, Trinidad & Tobago, Turkey, Tunisia, Ukraine, the United States, Yemen and/or restricted by limited legal capacity.
c. You guarantee at all times not to be a resident of the "Excluded Countries": Australia, Belgium, Curacao, Czech Republic, Democratic People's Republic of Korea, Ethiopia, France (including all french overseas territories), Hong Kong, Iran, Iraq, Israel, Italy, Latvia, Lithuania, Netherlands, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Switzerland, Syria, Trinidad & Tobago, Turkey, Tunisia, Ukraine, the United States, Yemen and/or restricted by limited legal capacity.
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h. Winnings from a No Deposit Bonus can be withdrawn to the player's bank account only after verification of the player being the beneficiary owner of the given bank account. Should a bank transfer be unavailable, we reserve the right to verify an alternative payment method owned by the player. However, our Payments department will run a full assessment of the case and make the final decision as to whether the payment method can be used.
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(VII) Whenever we detect that you have been using card counting techniques or have been informed by the game supplier.
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f. Energy reserves the right to terminate an account and retain all remaining funds in cases where our payment providers or game or sports suppliers have identified your account with bonus abuse or fraud.
e. Due to regulatory requirements in relation to AML/CFT, we reserve the right to verify the identity and also request further verification of the SOURCE and origin of your funds, if the total accumulation of your deposits equals or exceeds €2000 or equivalent in other currency. The above-mentioned €2000 value is calculated on a daily basis, taking into account all deposits affected by you since the establishment of the business relationship OR based on the total deposit amount over the course of 180 days.
e. Due to regulatory requirements in relation to AML/CFT, we reserve the right to verify your identity and also request further verification of the source of wealth and origin of your funds at any time. However, as per MGA licence requirements, if the total accumulation of your deposits equals or exceeds €2000 or currency equivalent, we must verify the player's identity. The above-mentioned €2000 value is calculated on a daily basis, taking into account all deposits effected by you since the establishment of the business relationship OR based on the total deposit amount over the course of 180 days.
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g. Energy may, from time to time, at its sole discretion, require a Client to provide additional proof of identity (KYC documentation) such as notarized copy of passport or other means of identity verification as it deems required under the circumstances and may at its sole discretion suspend an Account until such proof has been provided to its satisfaction.
c. Withdrawals of winnings, or parts thereof, will be paid out upon request by the player. Please note that only the first withdrawal of the week is free of charge. A fixed fee of €5 (or currency equivalent) will be applied to all subsequent withdrawals during the same week. The minimum withdrawal amount may range between €10 and €20 (or currency equivalent), depending on the player’s jurisdiction and selected currency. In case of account closure, the player has the right to withdraw the balance in full, regardless of the amount. The maximum withdrawal amount is determined by the chosen payment method.
c. Withdrawals of winnings, or parts thereof, will be paid out upon request by the player. Please note that only the first withdrawal of the week is free of charge. A fixed fee of €5 (or currency equivalent) will be applied to all subsequent withdrawals during the same week. The minimum withdrawal amount may range between €10 and €20 (or currency equivalent), depending on the player’s jurisdiction and selected currency. In case of account closure, the player has the right to withdraw the balance in full, regardless of the amount. Please be informed that a ten per cent (10%) administrative charge, with a minimum fee of €10 (or equivalent in another currency) will be applied. The maximum withdrawal amount is determined by the chosen payment method.
III. Your place of residence. Please note that you may be asked to prove your place of residence by providing proof of identity such as an identity card, passport or driving licence; and/or a utility bill or a bank statement issued within the last six months.
III. Your place of residence. Please note that you may be asked to verify your place of residence by providing proof of identity such as a scan of an identity card, passport or driving license, and/or a utility bill or a bank statement issued within the last three months.
e. Games provided by Evolution are not available for players residing in: Manitoba, British Columbia and Quebec.
e. Games provided by Evolution are not available for players residing in: Manitoba, British Columbia, Quebec and Ontario.
f. The following documentation shall be accepted to confirm the user’s identity (Driving Licence, Passport or EEA/EU member state identity card). Please be advised that all mentioned documents must be valid. To confirm the user’s place of residence (proof of address - POA), Energy shall accept either a utility bill (gas, electric, satellite television, landline phone bill), (mobile bill will not be accepted) or bank statements issued within the last three months. Such personal information enables Energy to verify that the data given during registration corresponds with data on the documentation.
f. To verify the player's identity, the following documentation is accepted: driving license, passport or EEA/EU member state identity card. Please be advised that all aforementioned documents must be valid and submitted as coloured scans; copies in black and white are not accepted.
To verify the player's place of residence, the following documents will be accepted as proof of address (POA): utility bill (gas, electric, satellite television, landline phone bill) or bank statements issued within the last three months. A mobile phone bill will not be accepted.
e. Energy is not liable for damages caused by mistakes of data entry, storage and processing of the data, and by incompleteness and inaccuracy of transmitted data. In particular, Energy reserves the right to correct obvious mistakes during the storage and processing of results (e.g. mistakes relating to the identity of players, wagers etc.) In cases of such mistakes due to errors or software issues causing a game interruption or malfunction, the game will be deemed void, and the wagered amount will be refunded to the user. Energy also reserves the right to limit/refuse bets, whenever it deems this to be necessary due to any errors, software malfunctions or similar circumstances.
e. Energy is not liable for damages caused by user error or software malfunction, including but not limited to: errors in the calculation and distribution of winnings, incompleteness or inaccuracy of data resulting from user error, malfunctions related to the underlying mechanics and algorithms of a game or other similar circumstances.
Any winnings or rewards obtained as a result of such errors, malfunctions or related circumstances are Erroneous Winnings. If an error or malfunction is detected, Energy reserves the right to void any winnings or associated rewards; the wagered amount will be refunded. If you withdraw Erroneous Winnings, you will be liable to repay the entire sum; otherwise, the amount will be deducted from any other sums that we may owe you.
Energy may correct obvious mistakes, such as errors related to the player’s identity. Energy also reserves the right to limit or refuse wagers due to any errors, software malfunctions or similar circumstances.
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d. Energy reserves the right to terminate an Account and retain all the remaining funds in the Account where Energy has reasonable belief that a player committed/attempted to commit/ was involved in proceedings leading towards potential fraudulent activity or otherwise advised on fraudulent activity to third-party-player/s or hacked or accessed otherwise unlawfully third-party players’ Account for the purpose of alleged fraudulent activity or otherwise. Such activity could involve inter alia, organised betting, use of stolen or falsified debit cards or Account numbers, forgery, collusion and submission of data or documents which are forged, stolen or otherwise misappropriated.
e. Energy reserves the right to terminate an account and retain all remaining funds due to irregular play. Irregular play can be defined as, but not limited to:
(I) Delaying any game round in any game, including free spins features and bonus features, to a time when you have no more wagering requirement; and/or performing new deposit(s) while free spins features or bonus features are still available in a game.
(II) While playing a game, a "free spin" or "bonus" feature is initiated with bonus or cash funds; the player then leaves the feature by closing the game and moving to another. The player then returns to the original game to complete the feature at a later time in circumstances such as after the bonus money has been forfeited or lost or wagering requirements met and converted to cash.
(III) Bonus or cash funds are used purely to progress through bonus stages (for example, collecting 9 out of 10 coins to reach a feature) and then the final stage/s (for example, the final coin to reach 10 out of 10 coins) completed with cash bets when bonus funds have been forfeited, lost, or wagering requirements met and converted to cash.
(IV) Leaving large bets on a table, for example, in blackjack, and then returning at a later time to complete the bet in circumstances such as after the bonus money has been forfeited or lost or wagering requirements met and converted to cash.
(V) Depositing and withdrawing funds soon after, for example, depositing funds to receive free spins, wagering your deposit just over 1x your deposit value, initiating a withdrawal and then activating your free spins.
(VI) Whether known or unknown to us, the player takes advantage of any software or system bug, loophole, fault, error, or failure regarding any game.
i. The minimum deposit amount per transaction is no less than €10 (or equivalent in other currency). The maximum deposit amount is determined by various payment methods available on the website.
i. The minimum deposit amount will vary depending on the player’s jurisdiction and chosen payment method. Visit the "Deposit" page for additional information.
c. Withdrawals of winnings or parts thereof will be paid out upon request of the user. Please note that only the first withdrawal a week is free of charge. A second, and every next, withdrawal the same week costs a fixed fee of €5 (or equivalent in other currency). The minimum withdrawal amount per transaction is no less than €20 (or equivalent in other currency) with the exception of account closure, in which case the player has the right to withdraw the full balance no matter the amount. The maximum withdrawal amount per transaction is determined by various payment methods available on the website.
c. Withdrawals of winnings, or parts thereof, will be paid out upon request by the player. Please note that only the first withdrawal of the week is free of charge. A fixed fee of €5 (or currency equivalent) will be applied to all subsequent withdrawals during the same week. The minimum withdrawal amount may range between €10 and €20 (or currency equivalent), depending on the player’s jurisdiction and selected currency. In case of account closure, the player has the right to withdraw the balance in full, regardless of the amount. The maximum withdrawal amount is determined by the chosen payment method.
c. You guarantee at all times not to be a resident of the "Excluded Countries": Australia, Belgium, Curacao, Czech Republic, Democratic People's Republic of Korea, Denmark, Estonia, Ethiopia, France (including all french overseas territories), Hong Kong, Iran, Iraq, Israel, Italy, Latvia, Lithuania, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Switzerland, Syria, Trinidad & Tobago, Turkey, Tunisia, Ukraine, the United States, Yemen and/or restricted by limited legal capacity.
c. You guarantee at all times not to be a resident of the "Excluded Countries": Australia, Belgium, Curacao, Czech Republic, Democratic People's Republic of Korea, Ethiopia, France (including all french overseas territories), Hong Kong, Iran, Iraq, Israel, Italy, Latvia, Lithuania, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Switzerland, Syria, Trinidad & Tobago, Turkey, Tunisia, Ukraine, the United States, Yemen and/or restricted by limited legal capacity.
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k. Energy reserves the right to request a photo of the account holder with a valid ID and a note specifying the date and time.
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p. Energy monitors all communication channels and thoroughly reviews all submitted documents. Based on the information provided or communicated by the player, Energy reserves the right to suspend the player's account if the player exhibits signs of problem gambling.
i. You are not allowed to register if you are already registered on Energy websites with an active account. Only one account per person is allowed. Holding more than one account is known as "multi-accounting", this is strictly forbidden and directly deemed to be fraudulent, regardless of whether the other account is registered under your own details, other Energy users’ details, third parties’ details (other than Energy users) or false details. Energy reserves the right to close any user account, at any time. If we consider that multiple accounts have been opened in genuine error, the unused balances will be returned back to the user. If Energy has reasonable grounds to believe that fraud has been committed, Energy reserves the right to cancel any related transaction, any bonus or any other promotion, without prejudice to any other action or redress to which we might avail ourselves.
i. You are not allowed to register if you are already registered on Energy websites with an account. Only one account per person is allowed. Holding more than one account is known as "multi-accounting", this is strictly forbidden and directly deemed to be fraudulent, regardless of whether the other account is registered under your own details, other Energy users’ details, third parties’ details (other than Energy users) or false details. Energy reserves the right to close any user account, at any time. If we consider that multiple accounts have been opened in genuine error, the unused balances will be returned back to the user. If Energy has reasonable grounds to believe that fraud has been committed, Energy reserves the right to cancel any related transaction, any bonus or any other promotion, without prejudice to any other action or redress to which we might avail ourselves.
c. You guarantee at all times not to be a resident of the "Excluded Countries": Australia, Belgium, Curacao, Czech Republic, Democratic People's Republic of Korea, Denmark, Estonia, Ethiopia, France (including all french overseas territories), Hong Kong, Iran, Iraq, Israel, Italy, Latvia, Lithuania, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Switzerland, Syria, Trinidad & Tobago, Turkey, Tunisia, the United States, Yemen and/or restricted by limited legal capacity.
c.You guarantee at all times not to be a resident of the "Excluded Countries": Australia, Belgium, Curacao, Czech Republic, Democratic People's Republic of Korea, Denmark, Estonia, Ethiopia, France (including all french overseas territories), Hong Kong, Iran, Iraq, Israel, Italy, Latvia, Lithuania, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Switzerland, Syria, Trinidad & Tobago, Turkey, Tunisia, Ukraine, the United States, Yemen and/or restricted by limited legal capacity.
a. An “Inactive Account” is an account that has a real-money balance and no bets recorded for twelve (6) consecutive months.
b. Before your account is labelled Inactive, Energy will contact you via email at least one month in advance. You may reactivate an Inactive Account by logging into that account and placing a bet.
c. Once an account becomes an Inactive Account, Energy will charge five (5) EUR per month as an administrative fee to your account, as long as there is a positive balance.
a. An “Inactive Account” is an account that has a real-money balance and no bets recorded for six (6) consecutive months (180 days).
b. Before your account is labelled Inactive, Energy will contact you via email 30 days in advance. You may reactivate an Inactive Account by logging into that account and placing a bet.
c. Once an account becomes an Inactive Account, Energy will charge five (5) EUR or equivalent in account currency: 5 GBP, 5 USD, 5 CAD, 5 NZD, 25 PLN, 25 BRL, 50 NOK, 400 RUB, 400 INR, 1500 HUF every 30 days as an administrative fee to your account, as long as there is a positive balance.
c. You guarantee at all times not to be a resident of the "Excluded Countries": Australia, Belgium, Curacao, Czech Republic, Democratic People's Republic of Korea, Denmark, Estonia, Ethiopia, France, Hong Kong, Iran, Iraq, Israel, Italy, Latvia, Lithuania, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Sweden, Switzerland, Syria, Trinidad & Tobago, Turkey, Tunisia, the United States, Yemen and/or restricted by limited legal capacity.
c. You guarantee at all times not to be a resident of the "Excluded Countries": Australia, Belgium, Curacao, Czech Republic, Democratic People's Republic of Korea, Denmark, Estonia, Ethiopia, France (including all French overseas territories), Hong Kong, Iran, Iraq, Israel, Italy, Latvia, Lithuania, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Switzerland, Syria, Trinidad & Tobago, Turkey, Tunisia, the United States, Yemen and/or restricted by limited legal capacity.
We strive to ensure that all users are informed of our final decision and also receive orientation about the necessary steps to take an official dispute to a registered Alternative Dispute Resolution Body, also known as an "ADR". An "ADR" is an independent third party, which mediates disputes and assesses all the facts and information provided by both parties, and issues an impartial decision on the matter. eCommerce and Online Gaming Regulation and Assurance (eCOGRA) is the ADR entity for Energy complaints.
Telephone Number: +44 20 7887 1480
https://ecogra.org/forms/adr-dispute-step-1
We strive to ensure that all players are informed of our final decision and receive guidance on filing an official dispute to a registered Alternative Dispute Resolution Body, also known as an 'ADR'. An 'ADR' is an independent third party which mediates disputes and assesses all information provided by both parties to issue an impartial decision on the matter. The eCommerce and Online Gaming Regulation and Assurance (eCOGRA) and ThePOGG ADRs are authorised entities for Energy complaints.
The form for the eCOGRA ADR service is available here: https://ecogra.org/forms/adr-dispute-step-1
You can find additional information and submit a complaint to ThePOGG here: https://thepogg.com/all-complaints/
i. Funds cannot be withdrawn from a user's account unless those same funds have been wagered at least once. Please be informed that a five per cent (5%) administrative charge, with a minimum fee of €10 (or equivalent in another currency) from the last deposit, may be applied for payout requests referring to amounts deposited with Energy which have not been used at least once for playing. Before such payout can be approved, it has to be assessed and confirmed by the Payments Department.
i. Funds cannot be withdrawn from a user's account unless those same funds have been wagered at least once. Please be informed that a ten per cent (10%) administrative charge, with a minimum fee of €10 (or equivalent in another currency) from the last deposit, may be applied for payout requests referring to amounts deposited with Energy which have not been used at least once for playing. Before such payout can be approved, it has to be assessed and confirmed by the Payments Department.
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a. An “Inactive Account” is an account that has a real-money balance and no bets recorded for twelve (12) consecutive months.
b. Before your account is labelled Inactive, Energy will contact you via email at least one month in advance. You may reactivate an Inactive Account by logging into that account and placing a bet.
c. Once an account becomes an Inactive Account, Energy will charge five (5) EUR per month as an administrative fee to your account, as long as there is a positive balance.
27. COMPLAINTS
https://www.ecogra.org/ata/policies_procedures.php
28. COMPLAINTS
https://ecogra.org/forms/adr-dispute-step-1
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f. Please be informed that an administrative charge of five per cent (5%), with a minimum fee of €10 (or equivalent in another currency), will be applied on the remaining balance if the player does not complete the required KYC within 30 days.
(II) Date of birth. You assure Energy that you are over 18 years of age. No person under 18 years of age may be registered as a player; it is a criminal offence to gamble underage. If despite the checks put in place by Energy, a minor manages to make use of gambling services, any winnings shall be retained by Energy, while any money wagered shall be returned.
(II) Date of birth. You assure Energy that you are over 18 years of age or the minimum age as set in law for participation in the corresponding country. No person under 18 years of age may be registered as a player; it is a criminal offence to gamble underage. If despite the checks put in place by Energy, a minor manages to make use of gambling services, any winnings shall be retained by Energy, while any money wagered shall be returned.
b. A request for withdrawal cannot be made while the user is involved in a gaming session.
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"Internet Site", "Website" or "Site" shall mean the Internet Site www.energycasino.com and all other sites connected to it and accessible through links or other access paths including www.casinoenergy.com and www.energybet.com.
"Internet site", "website" or "site" means the internet websites, www.energycasino.com and www.energybet.com, and all other sites connected to them and accessible through links.
"Login and Password" shall mean the login and password details that are chosen by a player upon registering with the online Casino;
"Login and password" means the login and password details that are chosen by a player upon registering with the online Casino and Sportsbook services.
"Regulatory Authority" is the Malta Gaming Authority (MGA) (Suite 1, Level 3, TG Complex, Brewery Street, Mriehel, Birkirkara BKR 3000, Malta, https://www.mga.org.mt), which is the main regulator of remote gaming operations.
"Regulatory Authority" is the Malta Gaming Authority (MGA) Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM1001, Malta (https://www.mga.org.mt), which is the regulator of remote gaming operations.
"Service" shall include all EnergyCasino services and game offer activities related to it and listed on www.energycasino.com including but not limited to online casino.
"Service" shall include all Energy services and game offer activities related to and listed on www.energycasino.com and www.energybet.com including but not limited to online casino and sportsbook services.
"Software" shall mean the software licensed by us including all programs and databases and any other derived content whether accessible or otherwise used by you through the Internet Site and allowing you to participate in the online casino.
"Software" means the software licensed by us - including all programs, databases, and any other derived content - whether accessible or otherwise used by the user through the internet website, allowing the user to participate in the online sportsbook and casino.
"User Account", "Player Account", "Gaming Account" or "Account" shall mean a personal account opened by an individual and maintained by EnergyCasino as to allow this person to play the online games.
"User account", "player account", "gaming account" or "account" means a personal account opened by an individual and maintained by Energy as to allow this person to participate in the online sportsbook and casino.
"Fun Games" or "Games for fun" mean Games as defined in this Agreement but that are offered for limited gameplay in a special Game mode which does not involve payment from the Player to the Operator. The sole purpose of this mode (games for fun) is to offer the possibility for the Player ("Test Player") to try out the Games offered before staking real money.
"Demo games" or "games for fun" mean games as defined in this agreement that are offered for limited gameplay in a special game mode which does not involve payment from the user to the operator. The sole purpose of this mode (games for fun) is to offer the possibility for the user ("test player") to try out the games offered before staking real money.
f. This Agreement describes the terms, conditions and risks applicable to the CLIENT use of EnergyCasino services available under the domain of www.energycasino.com (the "Website"). If the CLIENT has any questions regarding this Agreement, please contact Customer Support.
e. This agreement describes the terms, conditions and risks applicable to the user of Energy services available under the domain of www.energycasino.com and www.energybet.com (the "site" or the "sites"). If you have any questions regarding this agreement, you should contact Customer Support.
m. EnergyCasino may amend the terms of this Agreement from time to time by posting the amended terms on the SITE. The CLIENT is responsible for checking whether the Agreement is amended. Any amendment shall come into force as of the day it was published on the SITE. By continuing to use the Internet Site, the Service or the Software offered by EnergyCasino, the CLIENT agrees to be bound by the T&Cs of this Agreement as well as by the latest modifications to it. If the CLIENT does not agree to be bound by the changes to the terms and conditions of this Agreement, the CLIENT must not use or access our Services, and inform us in writing immediately.
l. Energy may revise the terms of this agreement from time to time by posting the amended terms on the website. In case of modification to these terms and conditions, on logging into his/her account with Energy, the user will be informed by a pop-up box that the terms and conditions have been updated. The user will be requested to agree with the updated terms and conditions before they continue to use the service. If the user does not agree to be bound by the changes to the terms and conditions of this agreement, the user account will be closed.
(II) date of Birth. The CLIENT assures Energy that he/she is over 18 years of age. No person under 18 years of age may be registered as a player and any funds deposited or any money won by any such person shall be forfeited to the Regulatory Authority. We reserve the right to verify your date of birth supplied at the registration stage before you are allowed to:
(II) Date of birth. You assure Energy that you are over 18 years of age. No person under 18 years of age may be registered as a player; it is a criminal offence to gamble underage. If despite the checks put in place by Energy, a minor manages to make use of gambling services, any winnings shall be retained by Energy, while any money wagered shall be returned.
(III) the customer’s place of residence. Please note that the CLIENT may be asked to prove his/her place of residence by providing proof of identity such as copy of identity card, passport or driving license and/or utility bill;
(III) Your place of residence. Please note that you may be asked to prove your place of residence by providing proof of identity such as an identity card, passport or driving licence; and/or a utility bill or a bank statement issued within the last six months.
d. In the event that EnergyCasino has reason to believe that the information given is inaccurate, We are entitled to suspend or terminate User’s account and retain any winnings.
d. If your address and country of residence no longer correspond to the location you indicated when registering your account, and you now fall under another legal jurisdiction, you must close your account and register again with the new address.
e. If during user verification it becomes apparent that the information provided by you is false or inaccurate, Energy is entitled to suspend or terminate your account and retain any winnings including cases that involve self-excluded accounts.
n. A CLIENT declares not to be classified as a compulsive gambler;
o. A CLIENT’s registration may be refused or closed at the operator’s sole discretion, but contractual obligations already made will be honoured.
o. If you breach any provision of these T&Cs or we have a reasonable ground to suspect that you have breached them, we reserve the right to decline to reopen your account, to suspend or close your account, and to withhold payment of any winnings.
d. Live Casino games can be played for real money only. Bonus Money cannot be used. The operator prohibits to place bets explicitly and/or persistently with money and/or bonus money, with chances of winning equal or more than 70% (sure bet). The operator reserves the right to block the Player´s account and prevent and/or withhold any winnings or payout obtained by the violation of these rules of the platform and/or by other violations of the terms and conditions.
d. Live Casino games can be played for real money only. Bonus Money cannot be used. The operator prohibits placing bets explicitly and/or persistently with money and/or bonus money, where the chances of winning equal or more than 70% (sure bet). The operator reserves the right to block the player’s account and to prevent and/or withhold any winnings or payout obtained by the violation of the platform’s rules and/or by any other violations of the terms and conditions.
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e. Games provided by Evolution Gaming are not available for players residing in: Manitoba, British Columbia and Quebec.
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a. Placing Bets:
(I) When a bet is placed and accepted, the corresponding amount is charged against your Energy account. You must check that the bet instructions which you have submitted are correct before confirming the bet. It is not possible to cancel or change the bet after the bet is confirmed. Energy reserves the right not to accept, or to only accept a part of, any bet.
(II) Bets will be dealt with in the received order, in the case of several bets being submitted by a user.
(III) A number of bets may be treated as being a singular bet when a customer sends multiple copies of the same bet. Energy reserves the right to void all bets where there may be evidence of collusion between two or more users or where there is a suspicion that the account is being used by multiple individuals.
(IV) The acceptance and payout of bets are subject to different limits. These, in particular, include limits on the staked amount of the bet, betting market’s limits, maximum payout limits and personal customer limits. These limits are generally subject to change without notice and will be stated on the betting note or listed on the account. Energy reserves the right to limit the stakes of bets before accepting a bet and/or to change the odds before a bet is placed.
(V) All prices and odds are subject to fluctuation. Any pre-match bet that is accepted after the official start time will be void unless otherwise stated (such as in the case of live in-play bets).
b. Valid Bets:
(I) A bet is only deemed to be valid once a transaction code has been issued. The bet can then be viewed under the "My bets" section.
(II) You acknowledge that it is your responsibility to ensure full comprehension and understanding, regarding the applicable regulations and the methods, rules and procedures of online gambling in general.
(III) Energy is not responsible for a bet not being placed for any reason, including but not limited to computer malfunctions, failure of telecommunications services or internet connectivity. Energy will not action bets that have been submitted to us but not confirmed as described in clause (II) above.
(IV) You shall not employ or make use of any system or artificial intelligence software including but not limited to hardware, software, or any other automated systems designed specifically to exploit our software. We will not honour any bets in which you have employed or made use of such systems or artificial intelligence software.
c. Winnings:
(I) Winnings will be credited to the user’s account following confirmation of the result by our traders.
(II) Energy shall not be responsible for any lost, late, illegible, incomplete, damaged, misdirected, or physical mail with regards to requests, prize claims or entries sent by the player. Any request, prize claims or entry materials which we do receive shall become the property of Energy upon receipt and will not be returned to the player and, therefore, we advise to retain a copy of any such materials.
(III) The maximum payout for each bet/ticket to a user is €75,000.00 for any amount placed and for any type of bet, whether it be a single, multiple or a system bet. In the case of a system bet, for example: if the sum of the payout of any winning column exceeds the limit of €75,000.00, Energy will credit the user no more than €75.000,00 in total. If it turns out that a user (registered in any region) has opened several accounts and has placed the same bet several times, contrary to these terms and conditions, the winning limit applies to the total of the winnings gained from these bets.
d. Betting and Sporting Rules:
(I) Betting rules are processed and executed in English. Energy reserves the right to translate the T&Cs (including sporting and betting rules) into other selected languages. The English version of the T&Cs will always prevail, should it transpire that there is a discrepancy in the translated content of the terms and conditions, from the original English content. This also applies to any game or text on the website, as well as any information concerning bonus programs, marketing campaigns and other related issues.
(II) The rules and regulations are divided into General Rules and Special Rules dedicated to specific sports. In specific situations, special betting rules would apply to certain types of sports and betting markets. These special betting rules will in such cases have precedence over the general betting rules.
(III) In addition to these rules and regulations, other manually added special rules that are found under "Events" and "Markets" on the website shall be considered as part of these rules and regulations.
(IV) A user’s bet placement constitutes acceptance of the validity of the present version of Sportsbook Terms & Conditions.
e. General rules and arrangements regarding the placement, settlement and payout of bets:
(I) You declare upon the placement of bets:
• That you are at least 18 years of age and the personal information provided in the registration process is truthful and up to date.
•That you have been sufficiently informed of, and accept, the betting rules for all types of sports, as well as the betting and payout limits.
• You are not aware or do not have knowledge of the outcome of the event upon which the respective bet is placed prior to the conclusion of the agreement.
• You are not involved and will not be involved in any manipulations which could influence the outcome of an event or several events which you bet on, and that you are not aware of any manipulations of these events.
• That the funds with which you place bets do not stem from any unlawful activity and that you are legally entitled to dispose of such funds.
• That you have read the information available on the topic of the dangers of addiction to gaming with respect to betting and gambling, and that you have not requested to be barred from gambling or betting with any other gambling operators, or are already barred from gambling or betting at these.
• That you place bets for yourself as an individual, and not upon the commission, or in association with other third parties.
• That you are not a member of a group which is barred from betting on this website, these are in particular: participants in the betting events on offer, active athletes or contestants, functionaries, coaches, staff members of bookmakers or bet-placement companies.
(II) Energy is not subject to any obligation to review the correctness of the declarations as set out in paragraph e. subparagraph (i). Energy and Probe Investments are entitled at any time to cancel all or selected bets (including retroactively) and/or to void any winnings resulting therefrom after receiving knowledge of misrepresentations or confirming fraudulent betting, to prevent the customer from all future betting, to close the betting account and to pay out the remaining funds in the account.
(III) The betting agreement shall come about through the acceptance of a betting offer. For a bet to be valid and correct, the bet which is electronically saved on the central Energy server shall apply. This may be viewed on the account. Any unilateral right to withdraw from the agreement on the user’s part (cancellation of bets) following the conclusion of the agreements is excluded. The user may correct or delete the betting slip until the final confirmation of the placement of the bet. Upon the confirmation of the placement of the bet, the user shall be obligated to fulfil the agreement and waives any right to revocation or withdrawal from the agreement. The user may only appeal placed bets in such case that they are deemed incorrect or incomplete as per fault or failure of Energy.
(IV) There shall be no obligation on the part of Energy to list additional information such as the type of competition (e.g. league match or cup match), shorter/extra time matches (e.g. in the case of friendly matches, mini-tournaments, youth matches, indoor matches, etc.), match sites (e.g. neutral grounds), racing distances etc. If additional information is nevertheless provided, this shall be without engagement and not have any influence on the settlement of the bets. The same shall apply to all types of statistics, tables and live scores.
(V) Energy reserves the right to void respective bets (including retroactively) if there is a suspicion or confirmation of manipulation or betting fraud. In legal terms, this shall mean that the staked funds in the bets in question shall be credited back to the betting account and the user shall be barred from future betting. The betting account shall thereafter be closed, and the remaining funds in the account can be paid out.
Suspicion of manipulation or betting fraud is, in particular, deemed to be present if one or more of the following criteria have been met:
• Staked funds on betting events with an unusual outcome
• Staked funds with unusually high payout results
• Multiple betting with unusual matches/leagues
• Staged bets with the same or pronounced changes in combinations
• Betting which suggests a group of betters are connected in terms of time and content
(VI) No user is permitted to have more than one sportsbook account. Energy reserves the right to terminate duplicate accounts. In such cases, all relevant data will be transferred to the most active account of the respective user. Energy reserves the right to revoke a user’s privilege if a user has placed identical bets with two/or more accounts. This might lead to the confiscation of winnings and cancellation of all placed bets, including already determined bets.
(VII) The settlement of bets shall be performed after the ranking is announced. In the event of the suspicion of fraud in relation to match-fixing of a particular event, Energy reserves the right to settle the funds after any investigations are complete. Disputed settlements or amounts credited for winnings, regardless of the type, must be received in writing (by mail, fax or email) no later than 14 days after the settlement of the bet at Energy.
(VIII) It is the responsibility of the user to report any amount credited to his account by mistake immediately. All winnings occurring as a result of such error or mistake are considered invalid despite the circumstances, and as such Energy has the right to revoke all mistakenly credited funds.
(IX) Energy reserves the right to correct any obvious errors or mistakes and to take the necessary steps to provide a fair and transparent service for users. An obvious error could be made as a result of human error or system-related technical problems which might lead to incorrect information published on the website. For example, an incorrectly displayed (reversed) handicap line, wrong over/under line, clearly wrong odds or an incorrect decimal place (25 instead of 2.5 for instance), the wrong name of the team or participant, incorrect deadlines or technical errors etc. In case of obvious errors, Energy reserves the right to deem all affected bets invalid and refund all stakes. Additionally, if the bet is accepted at a price that is significantly different from those available in the general market at the time the bet was made, or clearly incorrect considering the chance of the outcome occurring, then Energy has the right to void all such bets.
(X) It is not permitted to place bets within the same coupon that have a clear correlation between the chosen selections. These kinds of bets might be deemed void even after the result of the event is determined.
(XI) If the event has started before the scheduled starting time and is not offered in live betting, then all bets placed after the actual start of the event (start of the match, the beginning of the "set" or "race" etc.) will be declared invalid and refunded.
(XIl) The maximum stake of a bet depends on the amount Energy accepts at the time the bet is placed and may vary for each sport and individual user. If the bet is higher than the automatic acceptance level set by Energy (such amount might be changed without prior notice), then the stake will be examined manually. All bets sent for manual acceptance may be rejected, partially accepted or fully accepted, regardless of how the request is made by the user. Energy reserves the right to decline any bet that is up for manual approval. Any such bet that, for whatever reason, has not been manually reviewed before the game starting time, will get automatically voided. Energy reserves the right to separately establish all betting limits for each individual user and bet.
(XIII) If for some reason, a betting market or event is not covered by the rules and regulations, including special rules placed on the betting market on the website, Energy reserves the right to determine the outcome of each event on a case-by-case basis.
(XIV) Match-fixing:
• In case of possible interference in the match result and the formation of the evaluation of the game (including cases of suspicion in match-fixing), Energy reserves the right to suspend the payments of the winnings or to cancel the bets on this match, as well as hand over the information on relevant side to the appropriate authorities for further investigation and prevention of similar incidents.
• Energy reserves the right to suspend the payment of the winnings and make a return on the stakes to the event, if there are solid grounds to believe this match was negotiable. Such grounds may be based on the size, number and nature of the bets made by one or all of the possible methods of betting.
The decision of the governing bodies of relevant federations and regulatory bodies are also taken into account. In such cases, Energy reserves the right to hand over the information on related party to the governing bodies for further investigation and preventing similar incidents.
f. General Betting Rules.
In the case of any discrepancy between the rules and regulations, for example between Special Rules for the specific sport and Specific Rules on the event or market, the following order of priority will be applied (in order of their importance):
(I) Specific Rules for the event/market (available next to the event or market on the website)
(II) Special Rules for the sport
(III) General Betting Rules
(IV) Terms and Conditions.
b. EnergyCasino reserves the right to impose certain conditions on the use of particular payment methods. EnergyCasino has also the right to change the payment methods available without giving notice.
b. Energy reserves the right to impose certain conditions on the use of particular payment methods, in such cases, but not limited to; if enforced by payment providers requirements, or regulatory requirements in connection with the Player Protection Directive of the license, or if connected to the suspicious activity of a particular player. Energy also has the right to change the payment methods available, but only if such payment method is discontinued by the legal contract binding Energy and the 3rd party payment provider in question.
e. EnergyCasino reserves the right to request an image of both sides of the credit card used to deposit at any time and at its own discretion. In order to reflect the best security practices, the client will always be asked to hide CVV number and wipe out certain card numbers.
e. Due to regulatory requirements in relation to AML/CFT, we reserve the right to verify the identity and also request further verification of the source and origin of your funds, if the total accumulation of your deposits equals or exceeds €2000 or equivalent in other currency. The above mentioned €2000 value is calculated on a daily basis, taking into account all deposits effected by you since the establishment of the business relationship OR based on the total deposit amount over the course of 180 days.
f. The following documentation shall be accepted to confirm the user’s identity (Driving Licence, Passport or EEA/EU member state identity card). Please be advised that all mentioned documents must be valid. To confirm the user’s place of residence (proof of address - POA), Energy shall accept either a utility bill (gas, electric, satellite television, landline phone bill), (mobile bill will not be accepted) or bank statements issued within the last three months. Such personal information enables Energy to verify that the data given during registration corresponds with data on the documentation.
g. Energy reserves the right to request an image of both sides of the debit/credit card used to deposit as supporting evidence in case a deposit comes from a non-3D secure scheme (additional fraud prevention system processing) or if a user is processing large or multiple transactions. In order to reflect the best security practices, you will always be asked to hide the CVV number and wipe out certain card numbers.
h. The majority of deposits are credited instantly, however, in certain circumstances, some payments may take up to 1 banking day.
i. The player acknowledges that EnergyCasino reserves the right to request proof of payments to players accounts.
j. All payments into the Account must be from a payment source on which Player is the named account holder.
j. Third party deposits are not allowed; therefore, all payments into your account must be made from a payment source in which you are the named account holder. In case of any inconsistency, Energy reserves the right to request the necessary documentation in order to carry out the required checks. The investigation may also lead to the voiding of winnings.
14. WITHDRAWALS
b. EnergyCasino's finance department handles all withdrawal requests submitted by account holders. EnergyCasino reserves the right to verify the account holder's eligibility for any requests and, in case of doubt, refuse to process the withdrawal, leading to the return of the funds back to the player's account. Valid documents issued by government and Identity documents must be submitted in order to process a withdrawal. No withdrawals for the cumulative amount of €2,300 and over will be processed, unless such documentation has been submitted by the player and verified by EnergyCasino’s finance department. However, EnergyCasino reserves the right to verify the User’s identity, age and location at any time before processing any amount of requested withdrawal.
16. WITHDRAWALS
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19. ANTI-MONEY LAUNDERING PROCEDURES
a. No person shall abuse this Website for the purpose of money laundering. EnergyCasino may employ best-practice anti-money laundering (AML) procedures. EnergyCasino reserves the right to refuse to do business with, to discontinue to do business with, and to reverse the transactions of, Clients who do not accept or conform to the following AML requirements and policies:
20. ANTI-MONEY LAUNDERING PROCEDURES
a. All licence providers based in Europe are subject to the EU AML Directive, which requires all entities dealing with financial transactions to verify the legitimacy of funds being used to gamble.
b. No person shall abuse this website for money laundering. Energy may employ best-practice anti-money laundering (AML) procedures. Energy is responsible for employing and maintaining various anti-money laundering (AML) best practices and procedures; therefore, all transactions, regardless of the amount, must remain under constant monitoring.
c. Energy reserves the right to refuse to do business with, to discontinue to do business with, and to reverse the transactions of users who do not accept or conform to the following AML requirements and policies, and to refuse to accept any transactions from users who do not respect and adhere to the following AML requirements:
(IV) EnergyCasino may, from time to time, at its sole discretion, require a client to provide additional proof of identity (KYC documentation) such as notarised copy of passport or other means of identity verification as it deems required under the circumstances and may at its sole discretion suspend an account until such proof has been provided to its satisfaction;
(IV) Energy may request a user to provide additional proof of identity or proof of source of funds, as it deems required, under the subject of closer scrutiny for regular players or in cases when the level of risk that the business is exposed to is classified as high. Energy may suspend the account until such proof has been provided and accepted as per regulatory standards;
23. MARKETING AND PROMOTION
In the event that a Player wins an amount equal to two thousand five hundred Euro (€2,500) or more, through the use of the Software or the Service, the Player may be asked to grant permission to the company the rights and authorization to use the Player’s username, name, and/or portrait in all media as part of the company’s marketing and promotional needs, and for its Internet Site(s), however, to do so will be at the Player’s discretion.
24. MARKETING AND PROMOTION
By entering into a competition, the user may be asked for consent for their username, name and initials being displayed on Energy's site(s), on selected social media (Twitter or Facebook) posts and publication in case of winning.
Please note that this consent might be withdrawn at any time. However, withdrawal of said consent will not invalidate any previously agreed upon processing.
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Before and during the user's use of Services, it will be necessary for Energy to collect and process the user's personal data. All information pertaining to how Energy collects, processes, secures and shares personal data can be found in the Energy Privacy Policy.
25. RESPONSIBLE GAMING
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26. RESPONSIBLE GAMING
a. Gambling while under the age of 18 is a criminal offence, and we take our responsibilities to prevent access for those under the age of 18 very seriously. Energy reserves the right to request proof of age documentation from any user at any time and any winnings will be confiscated if on completion of age verification the customer is shown to be underage.
c. Self-exclusion enables a client to request that we block them from using our services. Self-exclusion can vary in length from six months to indefinite (UK – Gambling Commission) and from 24h to indefinite (International - Malta Gaming Authority)
d. Self-exclusion enables a CLIENT to suspend themselves from using our services.
We have the following effective periods available for self-exclusion:
(a) 24 hours
(b) Three days
(c) One week
(d) 30 days
(e) indefinite period
In order to exclude for an indefinite period, the user will be requested to contact us directly.
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h. A written request must be submitted to customer support, should a customer wish to cancel a self-exclusion or reopen their account. Please be advised that Energy reserves the right to keep accounts closed or deny a reopening request, in order to maintain the safety of a player, as per the decision made by our Responsible Gaming Department.
i. Our sites include links to external third-party organisations and information that may be helpful to problem gamblers. If a client feels that they may be developing a gambling addiction or problem, we encourage them to consult these resources and to contact us for additional information.
k. Our websites include links to external third-party organisations and information that may be helpful to problem gamblers in need of further assistance from professionals. If a user feels that they might be developing a gambling addiction or problem, we encourage them to consult these organisations or to contact us for additional information. In order to protect the wellbeing of those affected by problem gambling who are in a critical situation and are expressing suicidal thoughts to our agents via direct communication, we reserve the right to contact relevant local authorities to seek immediate action.
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m. If at the time of requesting self-exclusion there are still outstanding bets, where the result is not yet known, such bet/s that subsequently win will have winnings sent once the event has been settled.
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o. Please be advised that all sensitive data related to problem gambling or exclusion has to be collected and kept on records to carry out our statutory functions related to affected individuals.
k. Persons under the age of eighteen (18) years are not permitted to use the services, place bets or play games, at either EnergyCasino or EnergyBet. We proactively work to prevent access by under eighteens. For clients aged 18-25 registering from the UK, we require proof-of-age documentation to be provided upon registration, and for clients aged 18-25 registering from outside of the UK we require proof-of-age documentation to be provided before any withdrawal can be made.
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c. The CLIENT guarantees at all times not to be a resident of the "Excluded Countries" like: Australia, Belgium, Curacao, Czech Republic, Democratic People's Republic of Korea, Denmark, Estonia, Ethiopia, France, Hong Kong, Iran, Iraq, Ireland, Israel, Italy, Latvia, Lithuania, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Sweden, Switzerland, Syria, Trinidad & Tobago, Turkey, Tunisia, United States, Yemen and/or restricted by limited legal capacity. For the CLIENTS from Albania, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Egypt, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Macedonia, Montenegro, Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Switzerland, Spain,Turkey, United States games provided by Greentube Ltd. are not being supplied.
c. The CLIENT guarantees at all times not to be a resident of the "Excluded Countries" like: Australia, Belgium, Curacao, Czech Republic, Democratic People's Republic of Korea, Denmark, Estonia, Ethiopia, France, Hong Kong, Iran, Iraq, Israel, Italy, Latvia, Lithuania, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Sweden, Switzerland, Syria, Trinidad & Tobago, Turkey, Tunisia, United States, Yemen and/or restricted by limited legal capacity.
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NEW POINT TO BE ADDED
e. Registering with Energy I acknowledge that sports betting is unavailable for customers residing in Germany.
(II) date of Birth. The CLIENT assures EnergyCasino that he/she is over 18 years of age. No person under 18 years of age may be registered as a player and any funds deposited or any money won by any such person shall be forfeited to the Regulatory Authority.
(II) date of Birth. The CLIENT assures Energy that he/she is over 18 years of age. No person under 18 years of age may be registered as a player and any funds deposited or any money won by any such person shall be forfeited to the Regulatory Authority. We reserve the right to verify your date of birth supplied at the registration stage before you are allowed to:
• Deposit funds into an account;
• Access any free-to-play games/fun games;
• And gamble with your own money or Energy bonus.
a. (II) In the case of winnings from a third party deposit, the deposit will be returned in full back to the 3rd party using the same account/payment method through which it originated, and the winnings will be delivered to the verified payment method of our client registered at energycasino.com.
a. (II) When a CLIENT funds an account by means of credit/debit card deposits, winnings will only be distributed to the individual whose name appears on the card used to make the deposit and only be paid back to the same card;
b. If the Client feels that the complaint has not been resolved, he or she can bring the dispute to the Malta Gaming Authority by email on support.mga@mga.org.mt
One of the ways in which we can continue to improve our service is by listening and responding to our Clients and, in particular, by responding positively to complaints. However, we do admit that reaching a fair outcome in all cases is not always possible.
Therefore, if a Client feels that their case might need further escalation, they should contact our customer support agents by email at support@energycasino.com. Energy customer care representatives shall acknowledge the receipt of the complaint to the Client in a maximum period of 3 working days.
Our agents are also available on live chat and phone to ensure that making a complaint can be as accessible as possible. The 'Help' section on our website is there to assist the player in selecting the most appropriate communication channel to reach our customer support.
Please be advised that complaints placed via social media will not to be considered as an official complaint.
For the Client’s protection and to ensure the best possible service, telephone conversations and other relevant communication between Client and Energy may be recorded and/or monitored.
Please note that while Energy is the operator offering the games to the Client, Energy has not supplied or developed the games and therefore does not have ownership of, nor responsibility for such games. Any queries or complaints relating to the functioning of the games will therefore be forwarded to and addressed by the relevant licensing authority in relation to that specific game.
To deal with Client’s complaint in the shortest possible time frame, it must contain clear information about the identity (name, surname, username, registered email and residential address) as well as all relevant details about the case (the name of the game, the time and date of the incident with a detailed explanation).
The customer support managers (other managers, if necessary) assigned to the escalated case will commit to their best efforts to promptly resolve a reported matter internally. The whole complaint process should take no more than 8 weeks to be assessed and responded to.
An informal approach is appropriate when it can be achieved but if concerns cannot be satisfactorily resolved informally, then the formal complaints procedure should be followed.
We strive to ensure that all Clients are informed of our final decision and also receive orientation about the necessary steps to take an official dispute to a registered Alternative Dispute Resolution Body, also known as an ‘ADR’. An ‘ADR’ is an independent third party, which mediates disputes and assess all the facts and information provided by both parties and issues an impartial decision on the matter. eCommerce and Online Gaming Regulation and Assurance (eCOGRA) is the ADR entity for EnergyCasino complaints.
Telephone Number: +44 20 7887 1480
https://www.ecogra.org/ata/policies_procedures.php
Additionally, The Online dispute resolution (ODR) platform can provide further alternative dispute resolution services within the EU. More information is available here: https://ec.europa.eu/odr
Furthermore, please be advised that any Client has the right to bring proceedings against an operator to any court of competent jurisdiction.
If there is any concern the CLIENT would like to raise with us or would like our assistance with, please do not hesitate to let us know. Our professional and friendly customer representatives are always here to help.
o. A number of casino games, not mentioned in above point 1n., are provided by StarWays Capital N.V. under the gaming license of Antillephone N.V. granted by the Government of Curacao.
p. When a player is advised that he is leaving the Maltese jurisdiction, such games are provided by Starways Capital N.V. which operates under the gaming license of Antillephone N.V. granted by the Government of Curacao.
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c. The CLIENT guarantees at all times not to be a resident of the "Excluded Countries" like: Australia, Belgium, Curacao, Czech Republic, Democratic People's Republic of Korea, Denmark, Estonia, Ethiopia, France, Hong Kong, Iran, Iraq, Ireland, Israel, Italy, Latvia, Lithuania, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Switzerland, Syria, Trinidad & Tobago, Turkey, Tunisia, United States, Yemen and/or restricted by limited legal capacity. For the CLIENTS from Albania, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Egypt, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Macedonia, Montenegro, Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Switzerland, Spain,Turkey, United States games provided by Greentube Ltd. are not being supplied.
c. The CLIENT guarantees at all times not to be a resident of the "Excluded Countries" like: Australia, Belgium, Curacao, Czech Republic, Democratic People's Republic of Korea, Denmark, Estonia, Ethiopia, France, Hong Kong, Iran, Iraq, Ireland, Israel, Italy, Latvia, Lithuania, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Sweden, Switzerland, Syria, Trinidad & Tobago, Turkey, Tunisia, United States, Yemen and/or restricted by limited legal capacity. For the CLIENTS from Albania, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Egypt, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Macedonia, Montenegro, Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Switzerland, Spain,Turkey, United States games provided by Greentube Ltd. are not being supplied.
www.energycasino.com wird von Probe Investments Limited betrieben, die unter dem Gesetz des europäischen Mitgliedstaats Malta registriert sind. Die Registrierungsnummer lautet: C51749 mit der Adresse: No. 2, TRIQ GERALDU FARRUGIA, ZEBBUG, ZBG 4351, Malta.
Probe Investments Limited ist lizenziert Glücksspiel für Kunden außerhalb des Vereinigten Königreiches, unter der B2C Lizenznummer MGA/B2C/224/2012 ausgestellt am 01.08.2018 von der Malta Gaming Authority (MGA), anzubieten.
Es ist illegal für Minderjährige (Personen unter 18 Jahren, oder die noch nicht das gesetzliche Mindestalter ihres Landes erreicht haben) ein Konto zu eröffnen und/oder im EnergyCasino zu spielen. Das EnergyCasino Management behält sich das Recht vor, aus welchen Gründen auch immer, wenn es für erforderlich gehalten wird, Dokumente zur Identitätsverifizierung, wie Altersnachweis der Person anzufordern und das entsprechende Konto bis zum erbrachten Nachweis zu sperren.
Glücksspiel unter 18 Jahren (oder dem gesetzlichen Mindestalter, abhängig von der Region) ist eine Straftat. Glücksspiel kann süchtig machen. Spiele verantwortungsvoll. Du kannst die Organisation www.rgf.org.mt, https://www.gam-anon.org/, https://www.gamblingtherapy.org kontaktieren oder unsere Seite für Verantwortungsvolles Spielen besuchen.